Administrator/Receptionist

Via; Kingston; Remote; GBP 17,000 - 29,000; Full time

Job summary

Via Kingston Service seeks an Administrator/Receptionist to welcome visitors and manage a busy reception and switchboard with a professional, non-judgemental manner.

You will support referrals, assessments, correspondence, invoices and petty cash, while assisting data collection and record auditing under guidance, and coordinating with multi-disciplinary teams and external partners.

Qualifications

• Experience as administrator/receptionist preferred.
• Ability to take referrals and process assessments.
• Strong IT and communication skills are essential.

Responsibilities

• Greet and assist visitors and professionals at reception.
• Manage busy switchboard and referrals, and handle correspondence and invoices.
• Support data collection, record auditing, and petty cash processes.

Skills

Reception duties

IT skills

Communication

Tools

MS Office

Job description

Job Reference JOB0454 Location Kingston Salary £28,868 per annum, including London Weighting where applicable Vacancy Type Permanent/Full Time Working Hours 37.5 Application Deadline Sunday, October 18, 2026 Job Summary

Who we are

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We're open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

What we’re looking for

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for an Administrator/Receptionist for our Kingston Service.

As an Administrator/Receptionist, you will be the 'first face of the service', providing a warm and professional welcome to those who use our service, professionals and our local partners and stakeholders. You will be able to demonstrate a non-judgemental attitude and an ability to engage with people from diverse backgrounds. With strong IT and communication skills, you will be able to manage a busy reception and switchboard and support the service with taking and processing referrals and assessments, correspondence, invoices and petty cash.

This is a dynamic and varied role, involving collaboration with colleagues across multi-disciplinary teams and external stakeholders, ensuring compliance with all Via policies and safeguarding principles. You will take lead for the security, tidiness, and health and safety of the premises, including completing and actioning regular risk assessments and checks, and coordinating necessary repairs or maintenance.

You’ll also support performance and service quality by assisting with data collection, record auditing under the guidance of the Data Manager. In addition, you will play an active part in supporting service user involvement, volunteers, and peer mentors, and will be required to minute multi-disciplinary meetings.

This is not just a job – you'll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.

If you're someone who is a good listener, stays curious, and wants to make a difference, we'd love to hear from you.

Deadline: Sunday 18th October 2026 at midnight

Salary: £28,868 per annum, including London weighting where applicable

Vacancy type: 37.5 hours

Working hours: Monday to Friday 9am-5pm, with occasional late shifts on Thursdays 11am-7pm.

Our Data Manager is happy to talk through this role, what a typical day might look like, development opportunities, and Via's national network. You can reach Lucy Cammock on 07561105764 or [e-mail]

Job Profile Job Profile document