Service Administrator Ref:0178ZS

Occy; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Inner London Weighting

Fixed-term contract

Job summary

WithYou in Wandsworth is seeking an experienced Administrator to provide comprehensive and efficient administrative support for our busy community drug and alcohol service.

The role involves managing referrals, maintaining accurate records, supporting team communications, and assisting with assessments and criminal justice administration. You will work as part of a collaborative team to deliver a high-quality service to adults facing substance use and related challenges.

Qualifications

• Organised and reliable administrative support.
• Previous administration experience within a healthcare setting.
• Experience in working in substance use.
• Good organisational skills and time management.
• The ability to communicate effectively with a wide range of people.
• Be confident working in a team environment and able to work collaboratively.
• Skilled in data entry and management.
• Good analytical skills with an eye for detail.
• Intermediate or higher-level IT skills.

Responsibilities

• Managing referrals
• Maintaining accurate records
• Supporting team communications
• Greeting clients
• Minuting meetings
• Supporting data quality and processing assessments
• Providing criminal justice administrative support

Skills

Organised

Reliability

Data entry

Time management

Communication

Teamwork

IT skills

Analytical skills

Job description

We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This is a key role providing essential administrative support to ensure smooth service delivery. You’ll be responsible for managing referrals, maintaining accurate records, and supporting team communications. We have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There's great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing criminal justice administrative support.

The role is a fixed term contract until 18/05/27 full time, working 37.5 hours per week. The salary for this position is £30,250 per annum, this includes an Inner London Weighting payment of £4,000 per year.

The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

To do this job successfully, you will need:

• Organised and reliable, providing strong administrative support
• Previous administration experience within a healthcare setting.
• Experience in working in a busy workplace environment.
• Experience working in substance use.
• Good organisational skills and time management.
• The ability to communicate effectively with a wide range of people
• Be confident working in a team environment and able to work collaboratively
• Skilled in data entry and management
• Good analytical skills with an eye for detail
• Intermediate or higher-level IT skills

Join us as a Service Administrator in Wandsworth

Our team are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

At Wandsworth, WithYou works closely with the lead provider, South London and Maudsley NHS Foundation Trust and partners, Phoenix Futures and Way Through providing free and confidential support to adults experiencing challenges with drugs and alcohol. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.

The closing date for applications is the 13th October 2026. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.