Service Manager

Wdp; Newbury; On-site; GBP 42,000 - 51,000; Full time

Job summary

Via West Berkshire is recruiting a Service Manager to lead the West Berkshire Adult and Young People Service. You will work closely with Team Leaders, commissioners and partners to ensure a safe, responsive and well-led service that delivers high-quality outcomes for users.

The role focuses on quality assurance, safeguarding and continuous improvement, embedding best practice across the service as part of Via’s standards and governance framework.

Qualifications

• This role requires strong people leadership and the ability to develop staff.
• Experience in service delivery for health and wellbeing is desirable.
• Excellent communication with colleagues, commissioners and partners.

Responsibilities

• Lead on quality assurance, governance and continuous improvement.
• Coach and develop Team Leaders and frontline staff to deliver person-centred services.
• Oversee recruitment and workforce development within the service.
• Collaborate with commissioners, partners and stakeholders to improve outcomes.

Skills

Compassion

Communication skills

Calm under pressure

Job description

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We’re open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

What we’re looking for

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for a Service Manager for our West Berkshire Adult and Young People Service.

We’re looking for an experienced and motivated Service Manager to join and lead the team at Via West Berkshire Service. As Service Manager, you will lead the West Berkshire working closely with the Team Leaders, commissioners, partners and colleagues to ensure the service is effective, safe, responsive, caring and well-led. You will play a key role in the day-to-day operational management of the services, embedding high standards of quality and governance while supporting excellent outcomes for the people who use our services. This role is ideal for an experienced manager who is passionate about developing people, driving continuous improvement and creating an inclusive, psychologically informed workplace where both colleagues and service users can thrive.

In this role, you will lead on quality assurance, governance and continuous improvement, ensuring compliance with Via standards and CQC requirements and embedding best practice across the service. You will support, coach and develop Team Leaders and front-line staff to deliver high-quality, person-centred services, oversee

recruitment and workforce development, and champion safeguarding, trauma-informed practice and psychologically informed approaches. Working collaboratively with commissioners, partners and stakeholders, you will also contribute to service development and help ensure the best possible outcomes for the people we support.

This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.

If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.

Deadline: 25th October 2026 at midnight

Salary: £46, 550 (Band 7, Point 34)

Vacancy type: Permanent

Working hours: Monday to Friday, 9am–5pm, with flexibility in evenings and at weekends as needed (37.5 hours per week)

Our Area Director, Eleanor Lyden-Vieten, is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. You can reach Eleanor on 07741 241909.