Administrator/Receptionist

HCRG Care Group; Devizes; On-site; GBP 22,000 - 26,000; Part time

Job summary

Join a leading community health provider as an Administrator/Receptionist at Devizes Health Centre. Be the first point of contact for patients and manage front desk operations in a dynamic environment. This part-time role offers a supportive team atmosphere and opportunities for professional growth.

Benefits

Group pension

Free tea and coffee

Discounts and cashback membership

Access to earned wages

Support for mental and physical wellbeing

Professional development opportunities

Qualifications

• Previous receptionist or front desk experience (preferably in healthcare).
• Tech-savvy mindset – comfortable with scheduling systems and office software.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage appointments, phone calls, and patient inquiries.
• Maintain confidentiality and data protection compliance.

Skills

Communication

Multitasking

Time Management

Empathy

Organizational Skills

Education

Good general education

Tools

MS Office

Job description

Join to apply for the Administrator/Receptionist role at HCRG Care Group

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Job Introduction

Are you a friendly face & calm voice? Do you thrive in a fast-paced environment where every day brings new challenges - & the chance to make a real difference?

We’re looking for dynamic, compassionate, and highly organised individuals to be the first point of contact for patients, families, and clinical staff at Devizes Health Centre. As the heartbeat of our front desks, you’ll be essential to creating a warm, welcoming, & efficient experience for all who walk through our doors.

Devizes Health Centre is one of the region’s first integrated care centres, delivering enhanced services in an improved clinical setting for people in and around Devizes. The centre offers a wide range of health and wellbeing services under one roof.

What You'll Do

1. Greet patients and visitors with professionalism and care
2. Manage appointments, phone calls, and patient inquiries
3. Coordinate with clinical staff and departments to ensure smooth operations
4. Handle patient records and maintain confidentiality
5. Keep the reception area calm, clean, and under control—even on the busiest days!

What You Bring

• Excellent communication and interpersonal skills
• Strong multitasking and time-management abilities
• A cool head under pressure and a heart full of empathy
• Previous receptionist or front desk experience (preferably in healthcare)
• Tech-savvy mindset – comfortable with scheduling systems and office software

We are a busy, friendly team, eager to work with a new member willing to contribute to our ongoing development. This is a fantastic opportunity for someone who relishes a challenge. In return, we offer a supportive, fast-moving, and varied environment.

This is a permanent part-time role, 12:30pm – 4:30pm, Monday – Friday.

For an informal discussion, please contact:

Heather Byrd, Administration Manager, email

Main Responsibilities

• Greet patients and visitors warmly and professionally
• Answer incoming calls and direct appropriately
• Handle patient check-in and check-out
• Maintain confidentiality and data protection compliance
• Manage mail and emails
• Liaise with healthcare staff to relay messages and updates
• Assist in managing patient flow during busy times

Please see the attached job description for a full list of responsibilities.

The Ideal Candidate

The ideal candidate will have:

• Good general education
• IT literacy
• Experience in a customer-facing role
• Proficiency with office software (MS Office, email systems)
• Understanding of confidentiality and data protection
• Basic administrative knowledge
• Excellent communication skills
• Strong organisational and time management skills
• Ability to multitask under pressure
• Attention to detail
• Polite, friendly, professional manner
• Reliability and punctuality
• Empathy and patience
• Team-oriented with proactive attitude
• Ability to work independently
• Car driver with access to a vehicle for work purposes

Package & Benefits

As an Administrator/Receptionist at Devizes Health Centre, you'll be valued as part of our team, with access to:

• Salary £22,369 - £25,814 + group pension
• Free tea and coffee at your base
• Membership of My Reward Hub for discounts and cashback
• Access to earned wages to help with emergencies
• Support for mental and physical wellbeing
• Opportunities for professional development and training
• Being part of an organisation committed to high standards and innovation

About HCRG Care Group

We change lives by transforming health and care. Established in 2006, we are a leading provider of community health and care services across England, focusing on experience, efficiency, and outcomes. We support millions and help over half a million people annually, guided by our values: we care, we think, we do.

We are committed to equality and diversity, and to safeguarding vulnerable populations. Applications from diverse backgrounds are welcomed.