Administrator - Quality Assurance, Financial Services

Experis UK; Newcastle upon Tyne; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Unknown is seeking an Administrator - Quality Assurance in Newcastle with hybrid working to support the Quality Management System and audit processes. The role runs for 6 months with a pay rate of £20 per hour via Umbrella agency.

The role requires strong organizational skills, detail-orientation, and the ability to manage multiple priorities while maintaining accurate records. Proficiency in MS Excel and Word is essential, along with good communication and collaborative approach.

Qualifications

• Previous experience in administrative, operational support, quality, governance or similar role.

Responsibilities

• Maintain Quality Management System documentation and records.
• Maintain controlled documents, procedures, governance logs and review schedules.
• Assist or perform internal audits using established processes and templates.
• Record governance checks and outcomes accurately.
• Gather evidence, identify gaps, and escalate appropriately.
• Track audit findings and corrective actions through to completion.
• Support Root Cause Analysis and continuous improvement activities.
• Produce management information and governance materials.
• Assist preparation for internal and external audits and governance reviews.
• Build relationships with colleagues and stakeholders across the operation.

Skills

Quality governance

Record keeping

Attention to detail

Communication skills

Prioritization

Team collaboration

Tools

Microsoft Excel

Microsoft Word

Job description

Administrator - Quality Assurance, Financial Services
Administrator - Quality Assurance, Financial Services

The location of the role is Newcastle (hybrid working).
The duration of the contract is 6 months.
The pay rate on offer is £20 per hour via Umbrella agency.

Key accountabilities of the role

• Supporting the maintenance of the operation's Quality Management System and associated documentation and records.
• Maintaining controlled documents, procedures, governance logs and review schedules.
• Carrying out or supporting scheduled internal audits using established processes and templates.
• Completing defined governance and operational control checks and accurately recording outcomes.
• Gathering and reviewing supporting evidence, identifying gaps or exceptions and escalating these appropriately.
• Recording and tracking audit findings, corrective actions and improvement activities through to completion.
• Supporting document reviews, Root Cause Analysis and continuous improvement activities.
• Producing routine management information, reports and governance materials.
• Supporting preparation for internal and external audits and governance reviews.
• Building effective relationships with colleagues and stakeholders across the operation.

Key skills and experience

Essential

• Previous experience in administrative, operational support, quality, governance or similar role.
• Strong organizational skills and attention to detail.
• Experience maintaining accurate records, documentation or structured processes.
• Ability to follow established procedures, checklists and control requirements.
• Ability to review information, identify gaps or inconsistencies and escalate appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and deadlines.
• Good working knowledge of Microsoft Excel and Word.
• A dependable and collaborative approach with accountability for producing accurate work.

Desirable

• Experience working within a Quality Management System environment.
• Knowledge of ISO 9001 or ISO 9000 quality management principles.
• Internal audit or Quality Assurance experience.
• Document control experience.
• Governance or operational control-checking experience.
• Root Cause Analysis or continuous improvement experience.
• Reporting and data analysis experience.
• Experience working within a regulated operational environment.