Administrator - Quality Assurance, Financial Services

Experis UK; Newcastle upon Tyne; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Experis UK is seeking an Administrator - Quality Assurance, Financial Services in Newcastle with hybrid working. The 6-month contract pays £20 per hour via Umbrella agency.

You will support the Quality Management System, document control, and internal audits while maintaining records and governance materials. The role requires strong organizational skills, attention to detail, and solid experience in admin, governance, or QA environments, with proficiency in Excel and Word.

Qualifications

• Previous experience in administrative, operational support, quality, governance or similar role.
• Strong organizational skills and attention to detail.
• Experience maintaining accurate records, documentation or structured processes.
• Ability to follow established procedures, checklists and control requirements.
• Ability to review information, identify gaps or inconsistencies and escalate appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and deadlines.
• Good working knowledge of Microsoft Excel and Word.

Responsibilities

• Supporting maintenance of the operation's Quality Management System and related documentation.
• Maintaining controlled documents, procedures and governance logs.
• Carrying out or supporting internal audits using established processes and templates.
• Completing governance and operational checks and recording outcomes.
• Gathering and reviewing evidence, identifying gaps and escalating.
• Recording audit findings and tracking corrective actions.
• Supporting Root Cause Analysis and continuous improvement.
• Producing management information and governance materials.
• Preparing for internal and external audits and governance reviews.
• Building relationships with colleagues and stakeholders across the operation.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Procedures and checklists

Prioritisation

Collaborative / accountable

Tools

Microsoft Excel

Microsoft Word

Job description

Administrator - Quality Assurance, Financial Services

The location of the role is Newcastle (hybrid working). The duration of the contract is 6 months. The pay rate on offer is £20 per hour via Umbrella agency.

Key Accountabilities Of The Role

• Supporting the maintenance of the operation's Quality Management System and associated documentation and records.
• Maintaining controlled documents, procedures, governance logs and review schedules.
• Carrying out or supporting scheduled internal audits using established processes and templates.
• Completing defined governance and operational control checks and accurately recording outcomes.
• Gathering and reviewing supporting evidence, identifying gaps or exceptions and escalating these appropriately.
• Recording and tracking audit findings, corrective actions and improvement activities through to completion.
• Supporting document reviews, Root Cause Analysis and continuous improvement activities.
• Producing routine management information, reports and governance materials.
• Supporting preparation for internal and external audits and governance reviews.
• Building effective relationships with colleagues and stakeholders across the operation.

Essential

Key skills and experience

• Previous experience in administrative, operational support, quality, governance or similar role.
• Strong organizational skills and attention to detail.
• Experience maintaining accurate records, documentation or structured processes.
• Ability to follow established procedures, checklists and control requirements.
• Ability to review information, identify gaps or inconsistencies and escalatet appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and deadlines.
• Good working knowledge of Microsoft Excel and Word.
• A dependable and collaborative approach with accountability for producing accurate work.

Desirable

• Experience working within a Quality Management System environment.
• Knowledge of ISO 9001 or ISO 9000 quality management principles.
• Internal audit or Quality Assurance experience.
• Document control experience.
• Governance or operational control-checking experience.
• Root Cause Analysis or continuous improvement experience.
• Reporting and data analysis experience.
• Experience working within a regulated operational environment.