Administrator - Quality Assurance

Undisclosed; Newcastle upon Tyne; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Undisclosed is seeking an Administrator - Quality Assurance in Newcastle with hybrid working for a 6-month contract. The role pays £20 per hour via Umbrella agency and focuses on maintaining the Quality Management System, governance, and records, while supporting internal and external audits.

You will handle document control, evidence gathering, and reporting, ensuring compliance within a regulated financial services environment.

Qualifications

• Experience in quality and governance roles within a regulated environment.
• Ability to maintain accurate records and follow controlled procedures.
• Prior involvement in internal audits or QA activities is desirable.

Responsibilities

• Maintain the Quality Management System documentation and records.
• Manage controlled documents, procedures, governance logs and review schedules.
• Support internal audits using established processes and templates.
• Record audit outcomes and track corrective actions through to completion.
• Gather evidence, identify gaps and escalate as needed.
• Produce routine management information and governance materials.
• Assist preparation for internal and external audits and governance reviews.
• Collaborate with colleagues and stakeholders to ensure quality and compliance.

Skills

Quality Assurance

Audit experience

Documentation management

Root Cause Analysis

Continuous improvement

Governance

Communication skills

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Job description

Administrator - Quality Assurance, Financial Services

Administrator - Quality Assurance, Financial Services

The location of the role is Newcastle (hybrid working).

The duration of the contract is 6 months.

The pay rate on offer is £20 per hour via Umbrella agency.

Key accountabilities of the role

• Supporting the maintenance of the operation’s Quality Management System and associated documentation and records.
• Maintaining controlled documents, procedures, governance logs and review schedules.
• Carrying out or supporting scheduled internal audits using established processes and templates.
• Completing defined governance and operational control checks and accurately recording outcomes.
• Gathering and reviewing supporting evidence, identifying gaps or exceptions and escalating these appropriately.
• Recording and tracking audit findings, corrective actions and improvement activities through to completion.
• Supporting document reviews, Root Cause Analysis and continuous improvement activities.
• Producing routine management information, reports and governance materials.
• Supporting preparation for internal and external audits and governance reviews.
• Building effective relationships with colleagues and stakeholders across the operation.

Key skills and experience

• Previous experience in administrative, operational support, quality, governance or similar role.
• Strong organizational skills and attention to detail.
• Experience maintaining accurate records, documentation or structured processes.
• Ability to follow established procedures, checklists and control requirements.
• Ability to review information, identify gaps or inconsistencies and escalated appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and deadlines.
• Good working knowledge of Microsoft Excel and Word.
• A dependable and collaborative approach with accountability for producing accurate work.
• Experience working within a Quality Management System environment.
• Knowledge of ISO 9001 or ISO 9000 quality management principles.
• Internal audit or Quality Assurance experience.
• Document control experience.
• Governance or operational control-checking experience.
• Root Cause Analysis or continuous improvement experience.
• Reporting and data analysis experience.
• Experience working within a regulated operational environment.