Administrator - Quality & Assurance Executive

Agena Group; Lancing; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Hybrid work after probation

Training and development

Employee Assistance Programme

Cycle to work scheme

EV charging points

Job summary

Agena Group is seeking a dedicated Quality & Assurance Executive to help develop and implement QA policies, monitor performance metrics and ensure regulatory compliance across operations. The role supports the team in maintaining consistent quality and driving improvements.

You will conduct QA on work from the Validations, Complaints, Customer Services and Appeals teams, analyse metrics, and collaborate with multiple departments to raise standards and deliver reliable service for customers in

Qualifications

• Detail-oriented individual who can process detailed information accurately.
• Effective communication and proactive approach.
• Supportive team player mindset.
• DBS check required with satisfactory disclosure.

Responsibilities

• Conduct quality assurance on work from the Validations, Complaints, Customer Services and Appeals teams.
• Maintain consistency of QA across tasks.
• Assist in analysing quality performance metrics.
• Assist in creating and maintaining QA policies and procedures.
• Identify areas for improvement across QA and other departments.
• Collaborate with departments on processes and quality improvement.

Skills

Detail-oriented

Effective communication

Proactive

Team support

Job description

Company Description

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Yes, our roots are in carpark management, however, we're so much more expanding into new verticals to disrupt industry norms and elevate our sector with technology led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.

Company Description

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Yes, our roots are in carpark management, however, we're so much more expanding into new verticals to disrupt industry norms and elevate our sector with technology led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.

Position

We are seeking a dedicated Quality & Assurance Executive to join our team. The Quality and Assurance Executive will be responsible for assisting in developing and implementing quality assurance policies, monitoring performance metrics, collaborating with various departments and ensuring compliance with industry regulations. This role is crucial in maintaining the excellence and consistency of our business operations.

Responsibilities and Duties

To conduct quality assurance on work processed through the Validations, Complaints, Customer Services and Appeals teams.

Maintain and ensure consistency with QA on all tasks reviewed.

To assist in analysing quality performance metrics.

To assist the Team Leader in creating and maintaining quality assurance policies and procedures to ensure product and service quality.

To assist in identifying areas for improvement across quality assurance and potentially other departments.

Collaborate with departments on processes and quality improvement.

Who you are

You are a detail-oriented individual with the ability to process detailed information effectively and consistently.

You ensure effective communication and are proactive and accurate.

You will be a person who will want to take an active role in the team, providing support to both the team and team manager.

The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

Ambitious: we aim for world class service

Disruptive: we're here to change the industry

Ethical: we do things for the right reasons

Insightful: we use research to guide our decisions

Collaborative: We're better when we work together

Innovative: we help people see things differently

Other Information About The Role

Salary

£26,500 per annum

Hours

40 per week; Monday Friday 9am - 5pm

Location

Lancing with hybrid flexibilities after probation period.

There is free onsite parking. The office dress code is smart casual.

• You must be able to legally live and work in the UK without sponsorship


• The postholder may be required to travel to external meetings on occasion by the most effective means available

Benefits

We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

Incremental holiday increases to recognise long service

2 volunteering days a year

Unlock your potential with our training, learning & development, and apprenticeship options throughout your career

Employee Assistance Programme 24/7 confidential, independent and professional counselling

Cycle to work scheme

EV Charging points at office locations

Regular team/company socials

Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process.