Administrator - Quality & Assurance Executive

Agena Group; Highweek; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid flexibilities after probation

Free onsite parking

Job summary

Agena Group is seeking a dedicated Quality & Assurance Executive to support developing and implementing quality assurance policies, monitor performance metrics, and ensure regulatory compliance. This role collaborates with multiple departments to maintain excellence in operations.

The successful candidate will be detail-oriented, proactive, and able to communicate clearly while supporting the team and team leader. DBS checks apply after conditional offer.

Qualifications

• Detail-oriented with ability to process detailed information accurately.
• Strong communication and proactive work style.
• Willing to support team and manager.

Responsibilities

• Conduct quality assurance on work across the Validations, Complaints, Customer Services and Appeals teams.
• Maintain consistency with QA on all reviewed tasks.
• Assist in analysing quality performance metrics.
• Assist the Team Leader in creating and maintaining quality assurance policies and procedures to ensure product and service quality.
• Assist in identifying areas for improvement across quality assurance and potentially other departments.
• Collaborate with departments on processes and quality improvement.

Skills

Detail-oriented

Effective communication

Proactive

Accurate

Team player

Job description

Company Description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Company Description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Position

We are seeking a dedicated Quality & Assurance Executive to join our team. The Quality and Assurance Executive will be responsible for assisting in developing and implementing quality assurance policies, monitoring performance metrics, collaborating with various departments and ensuring compliance with industry regulations. This role is crucial in maintaining the excellence and consistency of our business operations.

Responsibilities and Duties

• To conduct quality assurance on work processed through the Validations, Complaints, Customer Services and Appeals teams.
• Maintain and ensure consistency with QA on all tasks reviewed.
• To assist in analysing quality performance metrics.
• To assist the Team Leader in creating and maintaining quality assurance policies and procedures to ensure product and service quality.
• To assist in identifying areas for improvement across quality assurance and potentially other departments.
• Collaborate with departments on processes and quality improvement.

Who you are

• You are a detail-oriented individual with the ability to process detailed information effectively and consistently.
• You ensure effective communication and are proactive and accurate.
• You will be a person who will want to take an active role in the team, providing support to both the team and team manager.

The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.

Agena Values

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

Other Information About The Role

Salary

£26,500 per annum

Hours

40 per week; Monday Friday 9am - 5pm

Location

Newton Abbot with hybrid flexibilities after probation period.

There is free onsite parking. The office dress code is smart casual.

Our selection process is as follows: Application - Competency Based Interview

Benefits

• We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme 24/7 confidential, independent and professional counselling
• Cycle to work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
• We believe a great workplace is about more than benefits. It's about creating a culture where people feel connected, supported and able to make a difference.
• Our Engagement Committee brings colleagues together through charity initiatives, local events, book clubs, wellbeing activities and much more. You'll also have the opportunity to get involved with our award-winning D&I Committee, helping to shape positive change across our group. As we continue to grow, we're committed to investing in our people, because their success drives ours.
• We are proud to hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
• We are a Mindful Employer and are committed to supporting your mental health at work.
• The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [e-mail]
• We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.