Operations Administrator – Repairs & Customer Experience

Bromford; Wolverhampton; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Regular monthly pay with annual raises

Overtime opportunities and weekly on‑d

Performance bonus linked to results

Company van and tools provided

Zusammenfassung

Bromford Flagship is hiring eight Operations Administrators for fixed-term roles of seven months, based in Wolverhampton or Chipping Sodbury. You’ll provide essential administrative and coordination support across repairs services, ensuring timely updates and smooth operations.

You’ll work with contractors and colleagues to manage work orders, maintain records and support customer communications, aiming to improve processes and service delivery. Starts 16 November 2026.

Qualifikationen

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills in written and verbal form.
• Collaborative approach and the ability to build positive working relationships across teams.
• Attention to detail and commitment to accurate records.
• Proactive and customer-focused mindset with problem-solving abilities.

Aufgaben

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.
• Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.
• Identifying opportunities to improve processes and contribute to continuous service improvement.

Kenntnisse

Organised

Customer service

Communication

Record keeping

Data entry

Tools

Microsoft Office

Jobbeschreibung

Bromford Flagship is hiring eight Operations Administrators for fixed-term roles of seven months, based in Wolverhampton or Chipping Sodbury. You’ll provide essential administrative and coordination support across repairs services, ensuring timely updates and smooth operations.

You’ll work with contractors and colleagues to manage work orders, maintain records and support customer communications, aiming to improve processes and service delivery. Starts 16 November 2026.