Administrator - Leighton Road Surgery

Modality LLP; Heath and Reach; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

NHS pension

Annual leave 27 days

Bank holidays 8 (pro rata)

Employee discounts

EAP

Career development pathways

Enhanced family-friendly policies

Flexible working

Wellbeing support

Job summary

Modality Partnership in Bedford is seeking an Administration Assistant to provide flexible, comprehensive administrative support across the division. The role involves coordinating records, processing documentation, and ensuring smooth service delivery.

You will work with clinical and non-clinical colleagues, support meetings, handle patient registrations, and contribute to improving efficiency, accuracy, and patient experience within primary care.

Job description

Ready to make an impact? Why not consider joining us as an Administration Assistant within the Bedford Division of Modality Partnership.

We have an exciting opportunity for a motivated individual to provide a flexible, comprehensive administrative service supporting service delivery across the division. If you enjoy variety, working collaboratively, and delivering high-quality support, we would love to hear from you.

This role is suited to individuals with a passion for working in an agile manner, delivering a high-quality administration service while supporting both clinical and non-clinical colleagues. You will play a key role in supporting the smooth running of services, contributing to meaningful improvements in primary care and patient outcomes., This is a varied, non-patient-facing administration role providing essential back-office support across the division. You will deliver an efficient administrative service, managing workloads, processing documentation accurately within agreed timescales, and communicating professionally with clinical and non-clinical colleagues.

The role includes supporting meetings across Practices, preparing and managing medical and insurance reports, tracking progress and payments, and coordinating records and documentation. You will also support Practices with complaints administration, patient registrations including GP2GP workflows, and call and recall processes such as test results, long-term condition management, childhood immunisations, and cytology.

The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team to ensure tasks are completed to a high standard in line with procedures, protocols, and service requirements.

Our Luton practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.

In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. Youll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. Youll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

• Enrolment in the NHS pension scheme
• Minimum 27 days annual leave plus 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Education and career development pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support and initiatives