Administrator - HYBRID

Confidential; City of Edinburgh; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid work

Early Friday finish

Pension plan

Life assurance

Wellbeing support

Bereavement counselling

Annual leave 24 days + BH

Job summary

Confidential in Edinburgh is seeking an Administrator for a permanent, full-time role with hybrid working (3 days in the office, 2 days at home).

You will coordinate membership administration, support marketing activities, manage data, and help drive engagement and growth while delivering outstanding customer service.

Qualifications

• Previous experience in administration, customer service or coordination.
• Excellent verbal and written communication with a confident telephone manner.
• Strong organisational and multitasking abilities.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).
• Ability to work both independently and within a team.

Responsibilities

• Manage the full membership lifecycle including onboarding, renewals and communications.
• Serve as first point of contact for enquiries and provide excellent customer service.
• Maintain membership databases with accuracy and integrity.
• Produce reports and statistics to support planning.
• Assist with events, training and engagement campaigns.
• Support recruitment, retention and engagement initiatives.
• Contribute ideas to improve processes and member experience.

Skills

Organisation skills

Customer service

Communication skills

Microsoft Office

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Administrator - HYBRID

Location: Edinburgh Hybrid Working (3 Days Office / 2 Days Home)

Contract: Permanent, Full-Time 34.5 Hours (early finish on Friday)

Salary: 24,100

Are you an organised and proactive administrator who enjoys building relationships, coordinating activities and delivering outstanding customer service? Our client is seeking a motivated Administrator to join their friendly and collaborative team in Edinburgh.

This is a fantastic opportunity for someone with strong administrative and customer service skills who thrives in a varied role. You'll play a key part in supporting membership programmes, coordinating communications, managing data and helping to drive engagement and growth.

The Role

As an Administrator, you will act as a key point of contact for members and prospective members, ensuring a professional and responsive service across a range of communication channels. You'll be responsible for managing membership administration, supporting marketing activities, maintaining accurate records, and assisting with the planning and delivery of events, training initiatives, and engagement campaigns.

Key Responsibilities

• Managing the full membership lifecycle, including onboarding, renewals and communications.
• Acting as the first point of contact for enquiries and providing excellent customer service.
• Maintaining and developing membership databases, ensuring data accuracy and integrity.
• Producing reports, statistics and information to support business planning and forecasting.
• Supporting recruitment, retention and engagement initiatives.
• Assisting with the creation of marketing materials, communications and promotional campaigns.
• Coordinating events, training activities and stakeholder engagement opportunities.
• Supporting internal teams and contributing ideas to improve processes and member experience.

About You

• Previous experience within an administration, customer service, membership support or coordination role.
• Excellent verbal and written communication skills with a confident and professional telephone manner.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Confident using Microsoft Office, including Word, Excel and Outlook.
• Able to work independently while also contributing positively to a team environment.
• A proactive, positive and adaptable approach to work.

What's on Offer?

• Hybrid working model (3 days in the office, 2 days from home).
• Early finish on Fridays as part of a 34.5-hour working week.
• Excellent pension contribution.
• Life assurance scheme.
• Health and wellbeing support.
• Additional support services including bereavement counselling.
• 24 days annual leave plus public holidays