Administrator / Healthcare Assistant

Alliance Medical; Leeds; On-site; GBP 18,000 - 24,000; Full time

Job summary

Alliance Medical in Leeds is seeking an Administrator / Healthcare Assistant to join our team. You will greet patients, handle queries, and support telephone bookings for our services, ensuring smooth front-line operations.

The role requires good IT and administration skills, experience in a healthcare setting is preferred, and you should be able to multitask while providing excellent customer service and clear communication with patients and staff.

Qualifications

• Experience in a healthcare environment is desirable.
• Strong customer service orientation and patient-facing skills.
• Excellent communication and relationship-building with patients and staff.
• Good IT and administrative skills including data entry and filing.
• Strong organisational skills and ability to multi-task in a busy environment.
• Demonstrates accuracy and attention to detail in filing and records management.

Responsibilities

• Make telephone bookings for patients attending our services.
• Meet and greet patients and provide courteous front-line service.
• Provide general administrative support to the team and clinicians.

Skills

Customer service

Excellent communication

Organisational skills

Multi-tasking

Ability to work under pressure

IT literacy

Filing & records management

Tools

Microsoft Office

Job description

We have an exciting opportunity for skilled and motivated Administrator / Healthcare Assistant to join our team.

You should ideally have experience in a Healthcare environment as youwill be required to meet and greet patients.

Please note that we will be interviewing throughout the duration of this advert. Therefore if you are interested in this role an early application is advised as we may close the advert prior to the advertised date.

As a successful applicant you must be able to demonstrate:

• experience using Microsoft office


• skills of organising filing systems and computer files


• good customer service skills


• excellent communication skills, as you will be both patient facing and using the telephone.


• IT literacy


• excellent organisational skills


• the ability to work well under pressure


• the ability to multi task

A key element of the role is to make telephone bookings for patients attending our services. To be successful in this role you must have good communication skills both written and verbal, together with good IT and administration skills. A flexible, organized and enthusiastic attitude is essential.

Alliance Medical are Europe’s leading independent provider of imaging services.

We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independentorganisationswith their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years.

We operate a robust pre-employment screening process for all roles which includes proof of professional registration and qualifications, DBS checking and occupational health assessments.

We live by our company values to ensure the highest level of patient care:

Our Values

Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they demonstrate these values themselves and how they engage their teams to work in this way.

Collaboration:

We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.

Excellence:

We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.

Learning:

Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working.

Efficiency:

Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives.

Openness:

We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.