Administrator / Healthcare Assistant

Alliance Medical; Ashford; On-site; GBP 20,000 - 24,000; Full time

Job summary

Alliance Medical, a leading independent imaging provider in Europe, invites applications for an Administrator / Healthcare Assistant to join our team. You will meet and greet patients and support front-desk operations in a healthcare environment.

A background in healthcare, strong IT skills, and excellent communication are essential. You will handle filing, scheduling, and appointment bookings by phone, ensuring smooth patient flow and accurate record-keeping.

Qualifications

• Experience using Microsoft Office.
• Organising filing systems and computer files.
• Good customer service skills.
• Excellent communication skills, as you will be both patient facing and using the telephone.
• IT literacy.
• Excellent organisational skills.
• Ability to work well under pressure.
• The ability to multi task, including making telephone bookings for patients and maintaining IT and admin records.

Responsibilities

• Meet and greet patients.
• Make telephone bookings for patients attending our services.
• Provide patient-facing administrative support.

Skills

Microsoft Office

Filing systems

Customer service

Communication

IT literacy

Organisation

Under pressure

Multitasking

Telephone bookings

Job description

We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independent organisations with their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years.

We operate a robust pre-employment screening process for all roles which includes proof of professional registration and qualifications, DBS checking and occupational health assessments.

We live by our company values to ensure the highest level of patient care:

Our Values

• Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they demonstrate these values themselves and how they engage their teams to work in this way.
• Collaboration: We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.
• Excellence: We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.
• Learning: Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working.
• Efficiency: Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives.
• Openness: We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.

We have an exciting opportunity for skilled and motivated Administrator / Healthcare Assistant to join our team.

You should ideally have experience in a Healthcare environment as you will be required to meet and greet patients.

Required Skills and Experience

• experience using Microsoft office
• skills of organising filing systems and computer files
• good customer service skills
• excellent communication skills, as you will be both patient facing and using the telephone.
• IT literacy
• excellent organisational skills
• the ability to work well under pressure
• the ability to multi task, A key element of the role is to make telephone bookings for patients attending our services. To be successful in this role you must have good communication skills both written and verbal, together with good IT and administration skills. A flexible, organized and enthusiastic attitude is essential.

Alliance Medical are Europe's leading independent provider of imaging services.