Administrator for the Complex Wound Care team | Oxleas NHS Foundation Trust

Oxleas NHS Foundation Trust; England; On-site; GBP 22,000 - 25,000; Full time

Job summary

An NHS healthcare provider is seeking an Administrator for the Complex Wound Care team in Abbeywood. Responsibilities include managing referrals, providing continuous administrative support to the clinical team, and ensuring effective communication with service users. The ideal candidate will possess strong organisational skills and attention to detail. This role is critical in enabling timely, patient-centered care for individuals with complex wounds.

Qualifications

• Strong organisational skills and attention to detail.
• Ability to work independently within defined procedures.
• Experience in managing patient data and supporting audits.

Responsibilities

• Receive, log, and process complex wound care team referrals.
• Provide daily administrative support to the clinical team.
• Act as the first point of contact for service users and professionals.
• Use NHS systems to manage patient data.

Skills

Organisational skills

Attention to detail

Effective communication

Tools

NHS systems (e.g., Rio)

Microsoft Office

Job description

Overview

To provide a comprehensive and efficient administrative and clerical role supporting the Greenwich Complex Wound Care (CWC) team undertaking all aspects of administrative duties.

The Administrator for the Complex wound care team plays a vital role in supporting the smooth operation of the service. Based at Goldie Leigh in Abbeywood the post holder is responsible for managing referrals, coordinating appointments, and providing administrative support to the clinical team.

This Band 3 role contributes directly to Oxleas NHS Foundation Trust’s commitment to delivering timely, patient-centred care for individuals with complex wounds.

The administrator acts as a key point of contact for service users, carers, and professionals, ensuring efficient communication and accurate data management.

The role requires strong organisational skills, attention to detail, and the ability to work independently within defined procedures. It is a non-clinical position but essential to enabling clinical service delivery.

Responsibilities

• Receive, log, and process complex wound care team referrals from various sources, ensuring completeness and eligibility.
• Provide daily administrative support to the complex wound care clinical team, including preparing correspondence and managing diaries.
• Act as the first point of contact for service users, carers, and professionals, responding to enquiries professionally.
• Use NHS systems (e.g., Rio) to manage patient data and support audits and performance reporting.
• Participate in team meetings and contribute to service improvement initiatives.
• Maintain accurate records and ensure compliance with GDPR and confidentiality policies.
• May be involved in identifying and reporting non-clinical risks and supporting informal mentoring of new staff.
• Involvement in arranging venues and speakers for the services teaching programme.

About Oxleas NHS Foundation Trust and Values

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose and values

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We’re Kind
• We’re Fair
• We Listen
• We Care

Additional responsibilities include:

• Ensure efficient referral processing and appointment scheduling to support timely patient care.
• Maintain accurate and secure records using NHS systems and Microsoft Office tools.
• Communicate effectively with service users, carers, and professionals, demonstrating empathy and professionalism.
• Prioritise tasks independently while escalating complex issues appropriately.
• Contribute to service performance by supporting audits, data collection, and reporting.
• Uphold Trust policies on confidentiality, safeguarding, infection control, and equality.
• Support service continuity during staff absences or peak periods.
• Promote Oxleas NHS values—Kindness, Fairness, Listening, and Caring—in all interactions and duties.

This advert closes on Wednesday 8 Oct 2025