Administrator - Engineering

Confidential; England; On-site; GBP 22,000 - 29,000; Full time

Job summary

Confidential is seeking a highly organised Administrator to join our engineering-adjacent sales support team. You will manage customer accounts, process orders, prepare quotations and ensure exceptional service throughout the sales cycle.

This role collaborates with Sales, Operations, Finance and Logistics, helping to resolve queries, maintain records and drive process improvements while handling confidential information with professionalism.

Qualifications

• Previous experience in sales administration, account management, customer service or a similar customer-facing role.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Experience using an MRP or ERP system.
• Ability to work independently while also contributing effectively as part of a team.
• A customer-focused and professional approach.
• A proactive attitude with strong problem-solving skills.
• Ability to remain calm and effective when working under pressure.

Responsibilities

• Act as the primary administrative contact for a portfolio of customer accounts.
• Build and maintain strong, professional customer relationships.
• Support the onboarding of new customers, including account setup and documentation.
• Respond promptly and professionally to customer enquiries relating to orders, pricing, lead times, deliveries and general account queries.
• Coordinate with internal teams to resolve customer concerns and technical queries.
• Maintain accurate and up-to-date customer records, pricing, costings and contract information.
• Prepare quotations, proposals and sales documentation with a high level of accuracy.
• Process customer orders accurately and ensure they are entered into the ERP system in a timely manner.
• Monitor order progress and proactively communicate updates to customers.
• Assist with sales reports, forecasts and performance KPIs.
• Provide administrative support to sales management, including meeting preparation, presentations, diary/calendar management and follow-up actions.
• Help organise customer visits, external meetings and trade shows.
• Work closely with Finance to support invoicing and resolve invoice queries.
• Assist with credit checks and payment follow-up where required.
• Ensure the ERP system contains accurate and current product, pricing, delivery and customer information.
• Maintain a high level of accuracy when handling commercial and customer information.
• Identify opportunities to improve sales administration and customer service processes.
• Support the introduction and implementation of effective processes and best practices.
• Take ownership of tasks and contribute positively to the wider team.

Skills

Organised

Customer-focused

Communication

Time management

Attention to detail

MS Office

ERP/MRP experience

Team player

Problem solving

Proactive

Tools

Microsoft Excel

Microsoft Word

Outlook

ERP/MRP system

Job description

Administrator - Engineeering

Job Type: Permanent / Full-Time

Working Hours: Monday-Thursday, 8:15am-4:45pm; Friday, 8:00am-2:00pm

About the Role

We are looking for an organised, proactive and customer-focused Administrator to join our team and provide essential administrative and commercial support to our sales function.

This is a varied role where you will act as a key point of contact for customers, helping to manage accounts, process orders, prepare quotations and ensure customers receive a high level of service throughout the sales process.

You will work closely with colleagues across Sales, Operations, Finance and Logistics, making this an excellent opportunity for someone who enjoys building relationships, solving problems and keeping things running smoothly.

Key Responsibilities

Customer & Account Management

• Act as the primary administrative contact for a portfolio of customer accounts.
• Build and maintain strong, professional customer relationships.
• Support the onboarding of new customers, including account setup and documentation.
• Respond promptly and professionally to customer enquiries relating to orders, pricing, lead times, deliveries and general account queries.
• Coordinate with internal teams to resolve customer concerns and technical queries.
• Maintain accurate and up-to-date customer records, pricing, costings and contract information.

Sales Administration & Support

• Prepare quotations, proposals and sales documentation with a high level of accuracy.
• Process customer orders accurately and ensure they are entered into the ERP system in a timely manner.
• Monitor order progress and proactively communicate updates to customers.
• Assist with sales reports, forecasts and performance KPIs.
• Provide administrative support to sales management, including meeting preparation, presentations, diary/calendar management and follow-up actions.
• Help organise customer visits, external meetings and trade shows.

Finance & Operational Support

• Work closely with Finance to support invoicing and resolve invoice queries.
• Assist with credit checks and payment follow-up where required.
• Ensure the ERP system contains accurate and current product, pricing, delivery and customer information.
• Maintain a high level of accuracy when handling commercial and customer information.

Continuous Improvement

• Identify opportunities to improve sales administration and customer service processes.
• Support the introduction and implementation of effective processes and best practices.
• Take ownership of tasks and contribute positively to the wider team.

About You

We are looking for someone who is highly organised, commercially aware and confident communicating with customers and colleagues.

Essential Skills & Experience

• Previous experience in sales administration, account management, customer service or a similar customer-facing role.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Experience using an MRP or ERP system.
• Ability to work independently while also contributing effectively as part of a team.
• A customer-focused and professional approach.
• A proactive attitude with strong problem-solving skills.
• Ability to remain calm and effective when working under pressure.

Desirable

• Experience working within a fast-paced commercial or sales environment.
• Experience with sales reporting, forecasting or data analysis.
• Knowledge of manufacturing, engineering or another technical/commercial environment.

Personal Attributes

• Customer-focused and service driven.
• Professional, confident and adaptable.
• Proactive and solutions focused.
• Highly organised and dependable.
• Comfortable taking ownership and accountability for your work.
• A positive team player who builds effective working relationships.
• Calm and professional when dealing with challenging situations.

What We Expect

You will be expected to handle customer and commercially sensitive information with the highest level of confidentiality and professionalism.

You will also be responsible for:

• Following company procedures and quality requirements.
• Maintaining high standards of accuracy and attention to detail.
• Working safely and taking responsibility for your own health and safety and that of colleagues.
• Using company equipment, systems and materials correctly and responsibly.
• Contributing ideas and suggestions that could improve processes, efficiency and customer service.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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Office Angels UK is an Equal Opportunities Employer.

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