Technical Support Engineer

Office Angels; England; On-site; GBP 32,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Technical Support Engineer in the United Kingdom. The successful candidate will build strong relationships with technical stakeholders, provide support, and assist with strategic planning. A degree in Mechanical Engineering and experience in a technical sales role is required, along with excellent interpersonal skills. This is a full-time position offering growth in a collaborative environment.

Qualifications

• Minimum of 3 years’ experience in a technical sales/account management role.
• Ability to communicate complex information effectively.
• Knowledge of ISO 9001 standards is beneficial.
• Strong ERP knowledge and MS Office proficiency.
• Willingness to travel.
• Ability to read and interpret technical documentation.

Responsibilities

• Build and manage strong relationships with stakeholders.
• Act as a key link between customers and internal teams.
• Provide technical support and solutions to stakeholders.
• Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations.
• Monitor sales performance and KPIs, assisting with strategic planning and budget alignment.
• Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships.
• Conduct market analysis and customer satisfaction reviews, initiating improvements where needed.
• Contribute to product innovation and continuous optimisation.

Skills

Interpersonal skills

ERP knowledge

Technical documentation interpretation

Continuous improvement mindset

Education

Degree in Mechanical Engineering or related field

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Technical Support Engineer

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Base pay range

Competitive salary based on skills and experience – talk with your recruiter to learn more.

What You’ll Be Doing

• Build and manage strong, long-term relationships with procurement and technical stakeholders.
• Act as the key link between customers and internal teams, representing customer needs throughout the business.
• Provide technical guidance, support, and solutions to internal and external stakeholders.
• Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations.
• Monitor sales performance and KPIs, assisting with strategic planning and budget alignment.
• Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships.
• Conduct market analysis and customer satisfaction reviews, initiating improvements where needed.
• Contribute to product innovation and continuous optimisation.

What You’ll Need to Succeed

• A degree in a technical discipline—Mechanical Engineering preferred.
• Minimum of 3 years’ experience in a technical sales/account management role within an engineering or manufacturing setting.
• Excellent interpersonal skills, with the ability to communicate complex information effectively.
• Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to read and interpret technical documentation.
• A proactive, team-oriented approach with a “can-do” attitude.
• Knowledge of ISO 9001 standards and product liability is beneficial.
• Willingness to travel when required.

Personal Attributes

• Communicative and confident with a customer-first mindset.
• Organised and methodical with the ability to multi-task.
• Resilient and results-driven, with excellent conflict resolution skills.
• Passionate about continuous improvement and innovation.
• A strong team player with a self-motivated approach.

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Sales

Industries

Transportation, Logistics, Supply Chain and Storage

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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