Administrator, Contracts

TN United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading global provider as a Contract & Invoicing Administrator, where you will play a vital role in managing customer contracts and invoicing processes. You will ensure accurate data entry, respond to customer inquiries, and collaborate with various departments to exceed customer expectations. This position offers an opportunity to contribute to a healthier and safer world through innovative healthcare solutions.

Qualifications

• At least 1 year of experience in customer service.
• 1 year of administrative experience in contract management.
• Comfortable with data analysis.

Responsibilities

• Coordinate and process contract renewals and orders.
• Respond to customer queries regarding pricing/orders.
• Perform system checks for chargeable works and process invoices.

Skills

Data analysis

Numerical reasoning

Tools

ERP / Service Management Systems

Excel

Word

PowerPoint

Outlook

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

The role of Contract & Invoicing Administrator is essential to the success of the contracts and invoicing team. You will support STERIS customers by coordinating and processing contract renewals, quoting contract/non-contract works, and managing invoices through system checks for completed works. Your role supports STERIS’s vision of creating a healthier and safer world by managing customer contract and non-contract needs and exceeding customer expectations.

What is involved

• Identify and quote contract renewals following the standard contract renewal process.
• Process contract and non-contract orders into the Service Management System / ERP system, ensuring accurate data entry and pricing.
• Respond to customer queries regarding contract and non-contract pricing/orders.
• Perform system checks for chargeable works and process invoices promptly according to invoicing procedures.
• Liaise with NHS Supply Chain and other framework providers about questions, contract renewals, and discount schemes.
• Generate quotes for non-contract works/orders.
• Maintain data accuracy in the Service Management System regarding installation base and invoice errors.
• Coordinate with service management and finance departments on credit requests, rebates, invoices, and renewals.

Required Experience

• At least 1 year of experience working in an office-based customer service environment.
• Comfortable with data analysis and numerical reasoning.
• At least 1 year of administrative experience in contract management.
• Experience using ERP / Service Management Systems, preferably Oracle or SIEBEL.
• Proficient in IT tools such as Excel, Word, PowerPoint, and Outlook.

STERIS is a leading global provider supporting patient care with a focus on infection prevention. We help our customers create a healthier and safer world by offering innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded company (NYSE: STE) with approximately 17,000 employees and customers in over 100 countries.

STERIS is an Equal Opportunity Employer.