Administrator (Casework)

University of Gloucestershire; Cheltenham; On-site; GBP 23,000 - 28,000; Full time

Job summary

University of Gloucestershire is seeking proactive Casework Administrators to join the Governance and Legal Team. You will support student casework processes, such as academic appeals and student complaints, and assist governance activities for committees, boards and panels.

The role offers a collaborative environment that values fairness, transparency and student success, with flexible working options. Applicants should bring strong administrative experience, excellent organisation, clear

Qualifications

• Recent administrative experience in an office environment, including experience of advising others on procedures and regulations
• Excellent organisational skills and the ability to manage competing priorities
• Strong problem-solving skills and a logical approach to tasks
• High standard of written and verbal communication
• Accuracy and attention to detail
• Ability to manage confidential and sensitive information with tact and discretion
• Confidence in working collaboratively with a wide range of stakeholders
• A proactive, team-focused mindset and the ability to work independently when required

Responsibilities

• Support governance activities, including providing support for committees, boards, and panel meetings
• Manage student casework processes (academic appeals, student complaints and assessment offences) in line with procedures
• Ensure fairness, transparency, and student success through accurate record-keeping
• Collaborate with a wide range of stakeholders across the university

Skills

Administrative experience

Organisational skills

Problem-solving

Written and verbal communication

Attention to detail

Discretion with confidential info

Stakeholder collaboration

Independent working

Job description

We welcome applications from both full-time and part-time candidates and are happy to discuss flexible working arrangements.

Join our Governance and Legal team as a Casework Administrator

The Opportunity

We're looking for proactive and detail-oriented Casework Administrators to join our Governance and Legal Team, as part of the Chief Financial Officer Directorate. This is a key role supporting student casework processes, such as academic appeals, student complaints and assessment offences, ensuring they are managed professionally, sensitively, and in accordance with the University’s procedures and regulations.

In addition to handling casework, you'll assist the wider team with governance activities, including providing support for committees, boards, and panel meetings.

This is a fantastic opportunity to join a collaborative and supportive environment, where your work will contribute directly to the University's commitment to fairness, transparency, and student success.

What You Will Bring

To succeed in this role, you'll need:

• Recent administrative experience in an office environment, including experience of advising others on procedures and regulations
• Excellent organisational skills and the ability to manage competing priorities
• Strong problem-solving skills and a logical approach to tasks
• High standard of written and verbal communication
• Accuracy and attention to detail
• Ability to manage confidential and sensitive information with tact and discretion
• Confidence in working collaboratively with a wide range of stakeholders
• A proactive, team-focused mindset and the ability to work independently when required

What You Will Get

Generous holiday allowance and pension scheme

Opportunities to grow and develop professionally

Supportive, inclusive workplace culture

Agile and flexible working arrangements

A role where your impact truly matters

About the Team

The Governance and Legal Team plays a vital role in ensuring the University meets its legal, governance and regulatory responsibilities. Working closely with stakeholders across the University, the team supports the University’s corporate governance framework, information governance compliance and insurance activities, student casework management, the provision of legal services, and secretariat services to support the institution in achieving its mission and objectives.

Key Dates

Closing Date: 6 September 2026

Interview Date: 21 September 2026

The University is committed to building a diverse and inclusive staff community and welcomes applications from currently under-represented sections of our workforce. We are proud to be a Disability Confident Employer, demonstrating our commitment to ensuring that the University is inclusive and accessible. As part of this commitment, we guarantee an interview to applicants who meet the definition of disability set out in the Equality Act 2010 and who meet the essential criteria within the person specification.

The University has also signed the Armed Forces Covenant, demonstrating our commitment to ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly and are not disadvantaged. For applicants, this means we aim to ensure fair and equitable treatment throughout the recruitment process, recognise and value the transferable skills and experience gained through military service. As part of this commitment, we guarantee an interview to veterans and military spouses/partners who meet the essential criteria within the job specification.

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