Senior Administrator (Casework)

University of Gloucestershire; Cheltenham; On-site; GBP 25,000 - 32,000; Full time

Job summary

University of Gloucestershire is seeking a proactive Senior Administrator (Casework) to join the Governance and Legal Team. You will manage a varied caseload, including academic appeals and student complaints, ensuring processes are followed fairly and in line with university procedures.

Working closely with the Student Casework Manager, you will provide specialist guidance, support secretariat duties for committees and boards, and contribute to staff training.

Qualifications

• Experience in an administrative or casework environment handling complex matters.
• Excellent organisational skills and ability to manage competing priorities.
• Strong problem-solving ability and sound judgment.
• Excellent written and verbal communications, including formal correspondence.
• Ability to interpret and apply procedures and regulations.
• High level of accuracy and attention to detail.
• Ability to handle confidential information with tact.
• Ability to work collaboratively with a wide range of stakeholders and independently when needed.

Responsibilities

• Support delivery of student casework processes including appeals and complaints.
• Manage a varied caseload ensuring matters are handled professionally and fairly.
• Provide specialist advice and contribute to staff training.
• Support governance activities with secretariat services for committees and panels.

Skills

Casework experience

Organisational skills

Problem solving

Written communications

Verbal communications

Procedures interpretation

Attention to detail

Confidentiality handling

Stakeholder collaboration

Teamwork and independence

Job description

Join our Governance and Legal team as a Senior Administrator (Casework)

The Opportunity

We're looking for proactive and highly-organised Senior Administrator (Casework)to join our Governance and Legal Team, as part of the Chief Financial OfficerDirectorate.

This is a key role supporting the deliveryof the University’s student casework processes, including academic appeals,student complaints and assessment offences.You'll manage a varied caseload, including more complex and sensitivecases, ensuring matters are handled professionally, fairly and in accordancewith University procedures and regulations.

Working closely with the Student CaseworkManager, and deputising on operational matters where required, you'll play animportant role in supporting the effective operation of the University'scasework processes, providing specialist advice and guidance, contributing tostaff training, and helping to ensure a consistent and high-quality service.

Alongside your casework responsibilities,you'll support the wider Governance and Legal Team through the provision ofsecretariat services, including officering committees, boards, panels andreview meetings.

This is an excellent opportunity for askilled and experienced administrator looking to take the next step in theircareer within a supportive, collaborative and professional environment.

What You Will Bring

• Experience of working in an administrative orcasework environment, including handling complex or sensitive matters
• Excellent organisational skills and theability to manage competing priorities
• Strong problem-solving skills and the abilityto exercise sound judgement
• Excellent written and verbal communicationskills, including experience of preparing formal correspondence, reportsor meeting documentation
• The ability to interpret and apply proceduresand regulations, providing clear advice and guidance to others
• Accuracy, attention to detail and acommitment to delivering high-quality outcomes
• Ability to manage confidential and sensitiveinformation with tact and discretion
• Confidence in working collaboratively with awide range of stakeholders
• A proactive, team-focused mindset and theability to work independently when required

What You Will Get

• Generous holiday allowance and pension scheme
• Opportunities to grow and develop professionally
• Supportive, inclusive workplace culture
• Agile and flexible working arrangements
• A varied role with scope to develop specialist expertise
• A role where your impact truly matters

About the Team

The Governance and Legal team plays a vital rolein ensuring the University meets its legal, governance and regulatoryresponsibilities. Working closely with stakeholders across the University, theteam supports the University's corporate governance framework, informationgovernance compliance and insurance activities, student casework management,the provision of legal services, and secretariat services to support theinstitution in achieving its mission and objectives.

The University is committed to building adiverse and inclusive staff community and welcomes applications from currentlyunder-represented sections of our workforce. We are proud to be a DisabilityConfident Employer,demonstratingour commitment to ensuring that theUniversity is inclusive and accessible. As part of this commitment, weguarantee an interview to applicants who meet the definition of disability setout in the Equality Act 2010 and who meet the essential criteria within theperson specification.

The University has also signed the ArmedForces Covenant,demonstratingour commitment to ensuring that thosewho serve or have served in the Armed Forces, and their families, are treatedfairly and are not disadvantaged. For applicants, this means we aim to ensurefair andequitabletreatment throughout the recruitment process,recognise and value the transferable skills and experience gained throughmilitary service. As part of this commitment, we guarantee an interview toveterans and military spouses/partners who meet the essential criteria withinthe job specification.

Closing Date: 6 September 2026

Interview Date: 21 September 2026