Administrator

The Gower Heating Co; Swansea; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training

Office equipment provided

Bonus and shares after minimum term

Job summary

A heating services company based in Swansea is looking for a full-time Administrator. The role includes coordinating office operations, handling communication, and providing administrative support. Ideal candidates will be friendly and empathetic, proficient with management software, and able to self-schedule. Competitive salary, ongoing training, and potential bonuses are offered. Location is flexible for the right person, with opportunities for growth within the company.

Qualifications

• Must be friendly and approachable on the phone.
• Must show empathy for customer emergencies.
• Proficiency in Google Drive and management software required.
• Able to self-schedule and prioritise workload.
• Understand basic invoicing and quoting.
• Communicate with peers and plan days for staff.
• Book and order materials.
• Construction experience preferred but not essential.

Responsibilities

• Coordinate office operations and schedules.
• Handle quotes and invoicing.
• Provide administrative support for efficient company functioning.

Skills

Friendly communication

Empathy towards customers

Proficiency in Google Drive

Time management and self-scheduling

Basic invoicing and quoting

Team collaboration

Team coordination

Construction knowledge (preferred)

Tools

Trello

Tradify

WhatsApp Business

WhatsApp Business

Job description

Overview

TGHC Group Ltd T/A The Gower Heating Co are an award winning heating company based on the Gower coast, Swansea. We specialise in installation and maintainance of a wide range of heating and ventilation systems from gas boiler, heat pumps, MVHR to air conditioning. We are a small company but pride ourselves on high standards of work and delivering modern approaches to heating homes and commercial buildings.

Role Description

This is a full-time on-site (can be hybrid for the right person) Administrator role located in Swansea. The Administrator will be responsible for office operations, coordinating schedules, quoting and invoicing, handling communication, and providing administrative support to ensure efficient functioning of the wider company.

A competitive salary, ongoing training, laptop provided as well as any office equipment, bonus and shares in the company after a min term of service.

What We Want

Someone

• friendly and be able to chat to customers on the phone. Some of our customers love a chat.
• Empathetic towards customers needs, especially when they have an emergency need for us
• Be good with google drive, management software like trello, tradify, whatsapp business etc
• Able to self schedule, prioritise your own time depending on workload and needs at the time
• Understand basic invoicing and quoting
• Be able to communicate with peers and plan days for all staff
• Book/order materials
• Ideally you will have worked in construction but not essential.