Administrator

Cameron Clarke Associates t/a talent-finder; Stevenage; On-site; GBP 28,000 - 32,000; Full time

Job summary

Cameron Clarke Associates t/a talent-finder is seeking an Administrator in Stevenage to join a fast-paced team. The role focuses on coordinating services, managing customer relationships, and supporting daily operations.

The ideal candidate will handle inquiries, quotations, bookings, and diary management while maintaining accurate records. The position requires strong organisational skills, proficiency with Microsoft Office, and the ability to work independently within a busy environment.

Qualifications

• Previous experience in operations administration, service coordination, or a busy administrative role.
• Excellent organisational, communication, and time-management skills.
• Confident telephone manners and experience dealing with customer enquiries and complaints.
• Good working knowledge of Microsoft Excel, Word, and Outlook.
• Confidence using spreadsheets and handling figures, timesheets, and financial information.
• Strong attention to detail and the ability to identify and resolve discrepancies.
• Ability to coordinate schedules, manage competing priorities, and meet deadlines.
• A proactive approach, with the confidence to take ownership and use initiative.
• Commercial awareness and an understanding of customer service, costs, and business opportunities.
• Flexible, reliable, and approachable, with the ability to work independently and as part of a team.
• Must have the right to work in the UK. Sponsorship is not available.
• Experience in commercial cleaning, facilities management, or property s

Responsibilities

• Providing day-to-day administrative support and managing telephone, email and WhatsApp enquiries.
• Acting as a key point of contact for customers, managing accounts, resolving queries, and handling complaints professionally.
• Preparing and following up quotations, arranging appointments and helping secure new business.
• Coordinating job bookings, cleaning schedules, staff rotas and supervisor diaries.
• Liaising with supervisors and subcontractors to ensure jobs are completed on time and to the required standard.
• Monitoring cleaning deadlines, property access, key arrangements, and any additional job requirements.
• Managing recalls, customer feedback, and operational issues, ensuring these are resolved promptly.
• Recording and checking employee and subcontractor hours, timesheets, and job related expenses.
• Maintaining accurate spreadsheets, job sheets, and records to support payroll and client invoicing.
• Identifying discrepancies, missing information, and additional chargeable work.
• Supporting employee administration, including starter documentation, holiday records, and attendance.
• Liaising with finance and wages departments to ensure information is accurate and submitted on time.
• Providing diary management and general PA support to the director when required.
• Maintaining office facilities, company documentation, website content, and social media accounts.

Skills

Organisational skills

Communication

Time-management

Telephone etiquette

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Administrator

Location: Stevenage

Hours: Full Time

Salary: £28,000 - £32,000 per annum

Our client is an established cleaning business providing services to residential and commercial customers. As a small, close-knit and fast-paced business, they are looking for an organised, proactive and commercially aware Administrator to support their daily operations.

Working closely with the office team, management, supervisors, and cleaning teams, you will play an important role in coordinating services, managing customer relationships, and ensuring the smooth running of the business.

The Role

This is a varied, hands-on administrative position suited to someone who enjoys taking responsibility, solving problems and managing changing priorities.

Key responsibilities include:

• Providing day-to-day administrative support and managing telephone, email and WhatsApp enquiries.
• Acting as a key point of contact for customers, managing accounts, resolving queries, and handling complaints professionally.
• Preparing and following up quotations, arranging appointments and helping secure new business.
• Coordinating job bookings, cleaning schedules, staff rotas and supervisor diaries.
• Liaising with supervisors and subcontractors to ensure jobs are completed on time and to the required standard.
• Monitoring cleaning deadlines, property access, key arrangements, and any additional job requirements.
• Managing recalls, customer feedback, and operational issues, ensuring these are resolved promptly.
• Recording and checking employee and subcontractor hours, timesheets, and job related expenses.
• Maintaining accurate spreadsheets, job sheets, and records to support payroll and client invoicing.
• Identifying discrepancies, missing information, and additional chargeable work.
• Supporting employee administration, including starter documentation, holiday records, and attendance.
• Liaising with finance and wages departments to ensure information is accurate and submitted on time.
• Providing diary management and general PA support to the director when required.
• Maintaining office facilities, company documentation, website content, and social media accounts.

Requirements

Essential:

• Previous experience in operations administration, service coordination, or a busy administrative role.
• Excellent organisational, communication, and time-management skills.
• Confident telephone manners and experience dealing with customer enquiries and complaints.
• Good working knowledge of Microsoft Excel, Word, and Outlook.
• Confidence using spreadsheets and handling figures, timesheets, and financial information.
• Strong attention to detail and the ability to identify and resolve discrepancies.
• Ability to coordinate schedules, manage competing priorities, and meet deadlines.
• A proactive approach, with the confidence to take ownership and use initiative.
• Commercial awareness and an understanding of customer service, costs, and business opportunities.
• Flexible, reliable, and approachable, with the ability to work independently and as part of a team.
• Must have the right to work in the UK. Sponsorship is not available.

Desirable:

• Experience in commercial cleaning, facilities management, or property s