Administrator

Lomond; Ramsgate; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement

Car salary sacrifice

Family friendly leave

Employee assistance programme

Smart tech scheme

Cycle to work

Professional qualifications

Regular company socials

Retail discounts app

Job summary

Lomond Group in Ramsgate is seeking a meticulous Lettings Administrator to support the lettings office Monday to Friday, 8:30am–5pm. You’ll learn our systems and deliver admin excellence while building a career in the admin team.

Starting with training, you’ll manage diary entries, craft clear letters and emails, answer calls professionally, and ensure timely, accurate paperwork to keep the office running smoothly and the team on track.

Qualifications

• A sharp eye for detail and high accuracy in all outputs.
• Ability to juggle several priorities and adapt to change.
• Clear, professional writing style, especially in email communication.
• Polite, professional phone manner in calls.
• Keen to learn new systems and develop within the admin team.

Responsibilities

• Deliver administrative and clerical support across the business to keep the lettings office running smoothly.
• Handle telephone enquiries in line with business standards to provide professional caller experience.
• Prepare and edit letters, reports and emails to ensure clear and accurate communications.
• Maintain the team’s diary, keeping schedules organised and up to date.
• Own administrative processes to prevent delays and keep work moving through the office.
• Meet deadlines and service levels to support the wider team.

Skills

Attention to detail

Multi-tasking

Professional writing

Telephone etiquette

Learning mindset

Job description

Are you the person who spots the missing date on a form before anyone else does? Do you get real satisfaction from a tidy diary & an inbox under control? If so, we’d like to hear from you.

We’re looking for a Lettings Administrator to join our Ramsgate lettings office, reporting to the Lettings Manager. It’s a full-time, office-based role, Monday to Friday, 8:30am to 5pm, paying £28,000 to £30,000 depending on experience.

This role is built for learning. You’ll start by getting to know the systems, processes & standards the team relies on every day, & you’ll learn how our business & the wider industry work along the way. Through a personal development programme & on-the-job training, your responsibilities will grow with you until you’re a fully trained Administrator, ready to progress your career within the admin team.

What you’ll be doing

• Keeping the lettings office running smoothly by delivering administrative & clerical support across the business
• Giving every caller a professional experience by handling telephone enquiries in line with our business standards
• Making sure everything leaving the office is clear & accurate by preparing & editing letters, reports & emails
• Keeping the team’s time well organised through diary management
• Owning administrative processes so work moves through the office without delay
• Meeting the deadlines & agreed service levels set for your role, so the wider team can rely on you

What you’ll need

• A sharp eye for detail & a high level of accuracy in everything you produce
• The ability to manage several priorities at once, & to adapt when they change
• A clear, professional writing style, particularly over email
• A polite, professional manner on the phone
• An eagerness to learn new systems & processes, & to build your career within the admin team

Here’s what you can look forward to

• 28 Days Holiday + Bank Holidays
• A pension scheme to help you build towards retirement
• Car Salary Sacrifice Scheme
• Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF
• Free, confidential counselling through our Employee Assistance Programme
• Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme
• Cut your commute’s carbon footprint with our Cycle2Work Scheme
• Competitive base pay benchmarked to market
• Recognition for length of service, marked with special days & celebrations
• Funded professional qualifications to back your development & career growth
• Regular company socials, because we work hard & socialise even harder
• Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health

At Lomond Group, we believe in taking care of our people. That’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as:

Our recruitment process has two stages: a screening call with our Talent Acquisition team, followed by an interview with the Lettings Manager & Head of Lettings.

Applications close on 6 December 2026.

At Lomond Group, we’re committed to building a diverse & inclusive workplace where everyone feels welcome, valued & able to do their best work. We welcome applications from people of all backgrounds & experiences.