Administrator

Mears Group; Peterborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance (2x annual salary)

Pension contribution 5% employee 3%

25 days annual leave + bank holidays

Learning and development opportunities

Job summary

Mears Group in Peterborough is seeking a motivated Administrator to join the Planned Works team. You will support delivery of planned maintenance, keep accurate records, and provide excellent service to residents, clients and colleagues.

This role requires strong IT skills, experience in admin, and the ability to manage multiple tasks with attention to detail. You will coordinate scheduling, raise and process jobs in MCM, and work with partners to ensure smooth project administration.

Qualifications

• Experience providing administrative support, preferably in planned works, maintenance or social housing environments.
• Excellent communication with residents, clients, colleagues and contractors.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High attention to detail when maintaining records and documentation.
• Proactive and professional approach, able to work independently or in a team.

Responsibilities

• Provide administrative support to the Operational team, Project Coordinator, and Partnering Manager.
• Act as a key contact for residents, clients and colleagues via phone and email.
• Build positive relationships with tenants, clients, housing teams, supervisors and contractors.
• Prepare and maintain site packs and project documentation for planned works programmes.
• Assist with scheduling works by contacting residents to arrange and confirm appointments.
• Raise and process jobs on MCM, keeping records accurate and up to date.
• Upload surveys, site paperwork, compliance documents and project records to MCM.
• Check asbestos information on MCM and client systems and raise survey requests where needed.
• Raise and process orders ensuring correct certification and documentation.
• Maintain accurate paperwork and ensure records are properly coded.
• Produce management and operational reports and updates.

Skills

Administrative support

Communication

Organisational skills

Attention to detail

Independent and team worker

Tools

Microsoft Office

Job management systems

Job description

Annual salary: up to £28,751.00

Location: Peterborough

Contract: Full-time, Permanent

Hours: 42.5 hours per week, Monday – Friday (8am-5pm)

Salary: Up to £28,751 per annum

About Us

Mears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

We are looking for a motivated and organised Administrator to join our dedicated Planned Works team in Peterborough. You will play a key role in supporting the delivery of planned maintenance and refurbishment programmes, ensuring smooth administration, accurate record keeping, and excellent service delivery to residents, clients, and colleagues.

Key Responsibilities

• Provide administrative support to the Operational team, Project Coordinator, and Partnering Manager.
• Act as a key point of contact for residents, clients, and colleagues, handling telephone and email enquiries professionally.
• Build positive relationships with tenants, clients, housing teams, supervisors, and contractors to support efficient service delivery.
• Prepare and maintain site packs and project documentation for planned works programmes.
• Assist with scheduling works by contacting residents to arrange and confirm appointments.
• Raise and process jobs on MCM, ensuring all records are accurate and up to date.
• Upload surveys, site paperwork, compliance documents, and project records to the correct jobs within MCM.
• Check asbestos information on both MCM and client systems and raise requests for surveys where required.
• Raise and process orders, ensuring the correct certification and documentation is in place for each property.
• Maintain accurate paperwork, ensuring jobs are correctly coded and all records are up to date.
• Produce reports for management, including performance updates and operational reporting.
• Support the team with scheduling, record keeping, document management, and general administrative duties.

Key Criteria

• Previous experience within an administrative role, ideally supporting planned works, maintenance, construction, or social housing services.
• Strong IT skills with confidence using Microsoft Office applications and job management systems.
• Excellent communication skills, with the ability to build positive relationships with residents, clients, colleagues, and contractors.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• High attention to detail and accuracy when maintaining records, processing documentation, and updating systems.
• A proactive and professional approach, with the ability to work both independently and as part of a team.

Benefits

• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

We are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility