Branch Administrator

Mears Group; Evesham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days leave

EAP

Cycle to Work

Share save

Learning & development

Career progression

Occupational health

Job summary

Mears Group is seeking a Branch Administrator in Evesham to provide comprehensive administrative support within the branch and across the business. This full-time, office-based role reports to the General Manager and involves coordinating documentation, data entry, and customer communications to ensure smooth day-to-day operations.

The role requires strong organisational skills, experience in an office environment, and commitment to health & safety standards.

Qualifications

• Experience in an administrative environment.
• Ability to manage administrative processes accurately and efficiently.
• Proven ability to work to deadlines in a busy office.
• Strong planning, organisational and time management skills.
• Proficient with computerised systems and Microsoft Office.
• Excellent written, verbal and interpersonal communication.
• Strong customer service and professional approach.
• Ability to build relationships with stakeholders.
• Commitment to company procedures and health & safety standards.

Responsibilities

• Record, process, and respond to client, contractor, and service user communications.
• Manage purchase orders, material requisitions, invoicing, and financial admin.
• Input and maintain data across relevant systems.
• Coordinate with operatives, supervisors, subcontractors and colleagues.
• Support health and safety compliance activities, including inspections and records.
• Maintain compliance documentation and update records per procedures.
• Monitor work progress and share accurate updates.
• Assist with scheduling appointments and access arrangements.
• Maintain filing and documentation.
• Attend meetings and training sessions as required.
• Uphold professionalism, confidentiality, customer care and health & safety.

Skills

Administrative experience

Microsoft Office

Time management

Communication skills

Customer service

Tools

Record management systems

Data entry systems

Job description

Annual salary: up to £29,000.00 Branch Administrator Location: Evesham Contract: Permanent, Full Time, Monday to Friday, 8:00am to 5:00pm Salary: £29,000 per annum Please note: This is a fully office-based role located in our Evesham branch, with no homeworking or hybrid working available.

We are looking for a Branch Administrator to provide essential administrative support across our Evesham branch, helping to ensure the smooth and efficient delivery of services.

In this varied role, you will work closely with colleagues, contractors, service users and customers, supporting a range of business functions including financial administration, scheduling support, record management and customer communications. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys being at the centre of day-to-day operations.

Mears Group is one of the UK's leading housing and care providers, committed to making a positive difference to the communities we serve. We provide housing management, maintenance, care and support services across the UK, working in partnership with local authorities, housing associations and central government to improve homes, support communities and enhance lives.

About the Role:

As a Branch Administrator, you will provide comprehensive administrative support to the branch and wider business, ensuring that systems, records and communications are maintained accurately and efficiently. You will play a key role in supporting operational teams, managing documentation and helping to deliver excellent customer service. Supporting a range of administrative tasks across the branch and internal departments, reporting to the General Manager and supporting the effective day-to-day running of branch operations

• Recording, processing and responding to client, contractor, service user and internal communications
• Managing purchase orders, materials requisitions, invoicing and other financial administration processes
• Inputting and maintaining accurate data across relevant systems
• Coordinating with operatives, supervisors, subcontractors and colleagues
• Supporting Health & Safety compliance activities, including monitoring compliance checks, ladder inspections, van stock management and building compliance records
• Assisting in maintaining accurate compliance documentation and ensuring records are updated in line with company procedures
• Monitoring work and task progress and ensuring accurate updates are shared
• Assisting with scheduling appointments and coordinating access arrangements
• Maintaining accurate records and filing documentation
• Attending meetings and training sessions as required
• Maintaining high standards of professionalism, confidentiality, customer care and health & safety

Key Criteria:

• Experience within an administrative environment, ideally within the social housing sector
• Proven ability to manage administrative processes accurately and efficiently
• Experience working to deadlines within a busy office environment
• Strong planning, organisational and time management skills
• Confident using computerised systems and Microsoft Office applications
• Excellent written, verbal and interpersonal communication skills
• Strong customer service skills and a professional approach
• Ability to build effective relationships with internal and external stakeholders
• Commitment to maintaining company procedures and health & safety standards

Benefits

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Aline with our company core values and beliefs including Mears Men, Women’s Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diversity Company Sick Pay Life Assurance (2x annual salary) 5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.

These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility