Administrator

FOX MORRIS GROUP LTD; Newport; On-site; GBP 18,000 - 24,000; Full time

Job summary

Fox Morris Group are recruiting an Administrator for the Temporary Accommodation Team, based in Newport. The role focuses on delivering frontline customer service to residents in key worker accommodation and supporting the resident journey from enquiry to move-out.

You will work with the Marketing and Lettings Officer to ensure smooth tenancy administration, accurate record keeping and compliant processes. A proactive, detail-focused approach is essential.

Qualifications

• Strong customer service and communication skills.
• Good administrative experience with attention to detail.
• Ability to manage multiple enquiries and priorities.
• Strong IT and data-entry skills.
• Knowledge of tenancy housing regulations is advantageous.

Responsibilities

• Be the first point of contact for residents and applicants by phone, email and reception.
• Explain available accommodation and guide applicants through the process.
• Coordinate move-in and move-out procedures.
• Complete Right to Rent checks and related documentation.
• Support income collection and deposit administration.
• Keep tenant, property and occupancy data accurate across systems.
• Process deposits, direct debits and invoices.
• Liaise with colleagues and contractors on property maintenance.
• Ensure tenancy processes are accurate and compliant.

Skills

Customer service

Administrative experience

Multi-tasking

IT skills

Data entry

Communication

Tools

Housing software

Job description

Fox Morris Group are currently looking to recruit a Administrator within the Temporary Accommodation Team for a long-term contract opportunity based in Newport, Isle of Wight.

This is an excellent opportunity for someone with strong customer service, housing and administrative experience who is confident dealing directly with residents and managing a varied workload.

The Role

You will provide high-quality frontline customer service to residents within key worker accommodation, helping to ensure a positive and well-managed living experience.

Working closely with the Marketing and Lettings Officer, you will support the complete resident journey, from initial enquiries and applications through to move-ins, tenancy administration and move-outs.

Key Responsibilities

• Act as the first point of contact for residents and prospective tenants via telephone, email and reception.
• Provide advice on available accommodation and guide applicants through the application process.
• Coordinate move-in and move-out procedures.
• Complete Right to Rent checks and other required documentation.
• Support income collection and deposit administration.
• Maintain accurate tenant, property and occupancy information across housing systems.
• Process deposits, direct debits, invoices and other financial transactions.
• Liaise with colleagues and contractors regarding property maintenance and repairs.
• Ensure tenancy and accommodation processes are completed accurately and compliantly.
• Help maximise occupancy and ensure a smooth experience for residents.

Essential Experience & Skills

• Strong customer service and communication skills.
• Good administrative experience with excellent attention to detail.
• Ability to confidently manage multiple enquiries and competing priorities.
• Strong IT and data-entry skills.
• Ability to communicate effectively with residents, colleagues and external stakeholders.
• Good problem-solving skills and a proactive approach.
• Knowledge of tenancy agreements, housing regulations and compliance requirements would be advantageous.
• Previous experience within Housing, Temporary Accommodation, Lettings, Property Management or a similar customer-facing environment would be beneficial.