Administrator

mearsgroup; Manchester; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Mears Rewards discounts

Family friendly policies

Job summary

The Mears Group is recruiting an Administrator for our Manchester branch. This role focuses on handling complaints and administrative tasks across departments, ensuring records are accurate and processes are followed.

You will work with managers to drive governance and support customer engagement. Responsibilities include managing the complaints system, liaising with customers by phone, and responding to inquiries in line with the policy.

Qualifications

• Experience in customer service essential.
• Strong written and verbal communication.
• Able to work independently and with teams.
• Skilled at managing a large, varied workload.
• IT literate; proficient with Microsoft Office and Excel.
• Thrives in a fast-paced environment.
• Resilient under pressure.

Responsibilities

• Deal with complaints per policy and procedure.
• Support managers to respond promptly.
• Manage the complaints system.
• Liaise with customers over the phone.
• Support wider customer engagement activities.

Skills

Customer service

Communication

Independent worker

Team collaboration

Time management

IT literacy

Tools

Microsoft Office

Excel

Job description

Annual salary: up to £26,528.31

Administrator

Location: Manchester

Contract: Office based, Full time, 12 month fixed term contract, 40 hours per week on a 2 week rota

Salary up to £26,450.92 per annum

We are currently recruiting for an Administrator to join our Manchester branch. This role plays a key part in managing administrative duties across various stages. You'll work closely with managers to deliver essential tasks, maintain accurate records, and help drive business objectives forward.

This role is to deal with Complaints since responsibility for complaints moved back from the Customer Success Team to Mears Living. In addition, due to the growing demands of governance in relation to the Board of Plexus and Omega Housing additional resource is required.

Engaging with colleagues and external stakeholders over the telephone.

Ensuring complaints are dealt with in line with our complaints policy and procedure

Supporting managers to respond to complaints in a timely fashion

Managing the complaints system

Liaising with customers

Providing support for wider customer engagement work

Role Criteria

• Experience working within Customer Service
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively across teams
• Skilled in managing and prioritising a large and varied workload
• IT literate with experience using Microsoft Office packages, including basic Excel
• Strong ability to work within a fast-paced environment
• Resilient

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.