Administrator

Practice Plus Group; Leeds; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Company pension

25 days annual leave

Wellbeing benefits

Discounts on shopping and leisure

Career prospects

Employee assistance programme

Job summary

Practice Plus Group is recruiting an Administrator for HMP Leeds to support the healthcare team with frontline admin, records, and communication across NHS and prison staff. The role involves handling emails, calls, referrals, and coordinating appointments on the wings.

We value prior admin experience, ideally in healthcare, and familiarity with SystmOne or EMIS. A GCSE in Maths and English is required; full training is provided within a supportive secure environment.

Qualifications

• Extensive experience within an admin based role.
• Experience in a healthcare setting is beneficial.
• Experience updating patient records within a system.
• GCSEs in Maths and English are essential.

Responsibilities

• Be the first point of call for the healthcare team, respond to emails, take calls, and perform general admin duties.
• Arrange and chase referrals and appointments, coordinate external hospital appointments, beds and escorts.
• Assist with release and transfer of patients and follow-on care and medication coordination.
• Work on the wings for drop-in sessions, assist prisoners with healthcare queries and applications.
• Conduct group inductions with new inmates and take minutes as required.

Skills

Admin experience

Healthcare admin

SystmOne/EMIS familiarity

Education

GCSEs in Maths and English

Tools

SystmOne

EMIS

Job description

+ MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for an Administrator to join the team at HMP Leeds a category B male prison located in Leeds. HMP Leeds is a busy remand prison, so we have a high turnover of men, which makes for a fast paced, challenging, but exciting environment!

About The Role

+ MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for an Administrator to join the team at HMP Leeds a category B male prison located in Leeds. HMP Leeds is a busy remand prison, so we have a high turnover of men, which makes for a fast paced, challenging, but exciting environment!

This role offers a lot of variety, where no 2 days are ever the same - you will be the first point of contact for healthcare! You will work on the wings regularly, interacting with patients during drop in sessions as well as working with the wider prison team.

Hours

This is a full time role, working 37.5 hours per week.

Monday to Friday: 09:00 - 17:00 or 8:30 - 16:30

We will consider part time hours within this timeframe.

Salary

This position is full time, you’ll receive an annual salary up to £28,575 - depending on experience.

Interviews will be held on 16th October 2026.

How we support you

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

What you'll be doing

• Being the first point of call for the healthcare team, you will respond to emails (Practice Plus Group and NHS), receive and make calls, as well as general admin duties,
• Arrange and chase referrals and appointments (internal and external), coordinating external hospital appointments alongside the wider prison team, coordinating bed watch in external hospitals, arranging escorts for external appointments etc
• Working alongside the Patient Engagement Lead, assist with the release and transfer of patients (including follow on care and medication) and much more!
• Work on the wings for drop in sessions regularly, acting as the admin contact for prisoners and helping them with any healthcare queries, applications or issues
• Carry out group inductions with new inmates, explaining more about the healthcare service
• Minute take as necessary

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn't stop there

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• We treat patients and each other as they would like to be treated
• We act with integrity
• We embrace diversity
• We strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our new Administrator will have

• Extensive experience within an admin based role - using internal systems, responding to emails, answering phone calls etc
• Any experience in a healthcare setting would be highly beneficial, as would using SystmOne or EMIS
• Experience updating records, ideally patient records, within a system
• GCSE or equivalent in Maths and English is essential

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.