Administrator

Pennine Care; Stalybridge; On-site; GBP 26,000 - 27,000; Full time

Job summary

Team Administrator role within Pennine Care NHS Foundation Trust, based in the Older Peoples Intensive Home Treatment Service. The post involves providing efficient administrative support in a CAMHS/Older People community context, with a focus on effective communication and data management.

The role is band 3, 25 hours per week, Monday to Friday, on a 12-month secondment. Applicants should be organised, with strong IT skills and experience in clerical tasks, and be able to manage competing

Qualifications

• GCSE English/Maths at grade C or higher or equivalent.
• NVQ level 3 (or equivalent experience) required.
• Strong IT skills with experience of Microsoft Office and data recording.

Responsibilities

• Manage telephone queries from patients and carers, taking messages and directing calls to the team.
• Prioritise workload daily to meet timescales and service needs.
• Carry out general clerical duties: post, email, scanning, and photocopying documents.
• Establish and maintain administrative systems and Paris data entry for reports and letters.

Skills

Communication

Organisation

Prioritisation

Attention to detail

Education

English / Maths GCSE

NVQ 3 or equivalent

Tools

Microsoft Office

Job description

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Main area Team administrator Band 3 Grade NHS AfC: Band 3 Contract 12 months (opportunity for internal and external NHS secondment) Hours Full time - 37.5 hours per week (Monday-Friday working times to be agreed) Job ref 311-HYM855-26-A

Site Tameside Camhs Town Stalybridge Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 26/11/2026 23:59

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our#PennineCarePeople

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

Post Title

Team Administrator

Service/Ward/Department

Older Peoples Intensive Home Treatment Service

Borough

Band & salary scale

Band 3

Hours of work

25 hours per week

Monday - Friday

12 month secondment

Job overview:

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our Community Mental Health Team for Older people

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

This is a varied role and you will be ensuring good communication between staff and family members and patients, dealing with telephone queries which may occasionally be from very anxious callers. You will be information creating information and letters and you will be supporting a busy MDT team.

Main duties of the job

• To manage telephone queries from patients, carers and other agancies regarding queries, appointments and other service queries. Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.
• Prioritise own workload on a daily basis to meet various timescales and service needs.
• To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, scanning and photocopying documents.
• Establish and maintain administrative systems.
• Recording of data on Paris including uploading documents and producing reports and letters as requested. Add case note entries as required, entering the outcomes of appointments and uploading correspondence. Keeping wait lists and pathways up to date. Booking appointments for young people.
• To work with and support the team manager and the team in their day-to-day activities.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

The Community Mental Health Team Service comprises of a team manager, nurses, occupational therapist, psychologist and administration staff. This is a very friendly and hard working team who strive to support each other and welcome new members to the team. The role will be demanding due to increase service demand, but you will be well supported within a well established and friendly team.

Detailed job description and main responsibilities

Post: CAMHS Care Hub Administrator - Tameside CAMHS Band: 3 Responsible to: Admin Lead Main Contacts: Internal or external contacts Job Summary To provide efficient and effective administration support to the CAMHS Care Hub Team

• Provide accurate and efficient administrative support including managing appropriate correspondence on behalf of the CAMHS Care Hug
• To answer the phone and to deal with enquiries professionally and to take messages and redirect calls as appropriate on a daily basis from families and professionals.
• Prioritise own workload on a daily basis to meet various timescales involved.
• Recording of data on Paris including producing reports and letters as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date including waitlists.
• To work flexibly to cover administrative roles in the absence of colleagues and where requested to do so by a senior manager.

Person specification

education/qualifications

• English / Math GCSE grade C or higher or equivalent
• NVQ 3 or equivalent experience

Experience

• Working experience of Microsoft software.
• Experience of using electronic systems
• Previous clerical experience
• Ability to accurately input data
• note taking/making notes experience

Knowledge

• Office procedures and systems.
• Understanding of the importance of maintaining confidentiality

Skills and Abilities

• Ability to communicate effectively with all levels of Trust staff and external agencies
• Ability to prioritise workload effectively
• Good organisational skills
• Good written and verbal communication and interpersonal skills
• Ability to work as a team member and individually
• Conscientious and able to prioritise work to meet deadlines.
• Working with databases and generating reports

Application support - We recommend tailoring your application to each role you apply for, particularly your supporting information. This gives you the best chance of success. Your supporting information should clearly explain, with examples, how your skills and experience meet the essential and desirable criteria for the role.

We are aware of the increase in AI being used for job applications. AI can be a useful tool to assist in writing your application, but these tools may not understand the context or requirements of the job you are applying for and using for all your application will not be a true reflection of your skills and experience. Relying on AI for your whole application can negatively impact on your chances of success throughout the recruitment process as you will be asked to provide evidence to support what you have written. Take the time to proofread your application to ensure you can evidence what you have submitted, whether this is by your experience or certificates

We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the jobs events page on our website.

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.

After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.

If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email

Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards . These include:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to Pennine Care NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history andreferences.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

Once Checks Are Complete - The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.

Pennine Care are committed to the ‘Get ahead on Flex’ pledge initiative to support the right to request flexible working for all colleagues. "We can work flexibly, as a modern and model employer, flexible and less than full-time working isn’t a barrier to progress in the NHS – it is commonplace". To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.

Please note:

• We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.

We may close this vacancy early if we receive a high volume of applications. If you have a disability or long‑term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We may close vacancies early if we receive a high volume of applications. To ensure your application is considered, please apply as soon as possible.

Name Nicola Palliser

Job title Admin Lead

Email address [e-mail]

Telephone number 0161 716 2020

Additional information: Please contact manager for more information about this role or to arrange a visit.

NB Nicola does not work Fridays

If you have problems applying, contact

Address Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
Telephone [phone]