Administrator
South Tyneside and Sunderland NHS Foundation Trust
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Job summary
South Tyneside and Sunderland NHS Foundation Trust is seeking an organised and motivated Band 3 Administrator for the CALDS team at Monkton Hall. The role focuses on confidential admin support, data handling and minute-taking, with duties across multiple bases within the Trust.
Strong communication, NHS experience and IT proficiency are essential. Working hours are Monday to Friday, 8.30 to 5.00, with internal training provided.
Qualifications
- NVQ Level 3 in Business & Administration or equivalent.
- Experience with database management and data input.
- Experience attending and recording minutes of meetings.
- Proficient use of IT packages; Excel desirable.
Responsibilities
- Deal with enquiries via telephone, email and face to face.
- Provide first response to professionals contacting the CALDS team.
- Process and prioritise complex information, including crisis referrals.
- Provide non-clinical information with diplomacy and reassurance.
- Ensure messages are communicated to relevant personnel.
- Arrange meetings, book venues, circulate agendas and minutes.
Skills
Education
Tools
Job description
South Tyneside and Sunderland NHS Foundation Trust
The closing date is 26 November 2026
An exciting opportunity has become available forenthusiastic and well-motivated band 3 Administrators to join the CommunityAutism and Learning Disabilities Services (CALDS) based at Monkton Hall.
Candidates should be qualifiedto NVQ Level 3 in Business & Administration or equivalent. Experience of database management and input,complex diary management, planning and organising complex meetings and experiencein attending and recording minutes of meetings accurately is essential.
The post holder must also have the ability to communicate effectively with people at all levels by telephoneand in person and display the ability to follow policies and procedures.Excellent organisational skills and time management skills are essential.
Thepost holder may occasionally be exposed to upsetting and distressing calls,therefore an element of resilience is needed, however full training is providedinternally. Thepost holder should be organised, empathetic, and adaptable to change
The post holder should have a working knowledge of allcomputer packages. They should be able to demonstrate excellent keyboardskills and a knowledge of IT packages are essential. Experience in the use of excel would also bedesirable.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
- Deal withenquiries via telephone, email and face to face from service users
- Providehigh-quality first response to professionals contacting the CALDS Team
- Receive,process, prioritise and communicate complex information from service users.This will include crisis referrals with exposure to distressed or emotionalservice users/carers
- Providegeneral information of a non-clinical nature demonstrating diplomacy,sensitivity and reassurance
- Ensuremessages are communicated accurately to relevant personnel
- Arrangemeetings, including booking venues, collating and distributing agendas, takingand distributing minutes as required and undertakes any other administrativefollow-up actions
- Make traveland accommodation arrangements where required
- Maintenanceof room booking system
- Ensureincoming and outgoing post is dealt with in a timely and appropriate manner
- Accuratelyinput, update and retrieve service user data, in a timely manner, using avariety of systems
- Maintainup-to-date and effective filing systems
- Assist inthe training of new members of staff
- Prepare presentation material including powerpoint, acetates, flip charts and notices
Working hours are Monday Friday 8.30 5.00
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI,and it poses a risk to the integrity of your individual recruitment process, wemay withdraw your application at any stage of the process.
Aspart of the administration team, to provide comprehensive confidentialadministrative support service to all members of the Learning DisabilitiesService. To ensure that systems are standardised to meet the needs of theorganisation.
Tobe the first point of contact for service users, carers and visitors to theclinical team and to respond in a helpful manner to enquiries or other issuesraised.
To work across a range of bases across South Tyneside andSunderland NHS Foundation trust as required.
- Excellent Communication (Oral and Written) and interpersonal skills
- Customer focussed approach
- Ability to work independently and as part of a team
- Excellent planning/organisational skills, ability to prioritise workload working to tight deadlines
- Personal Resilience and ability to work under pressure.
- Ability to provide flexible and committed support
- Knowledge of Data Protection
- Committed to delivering quality patient care
- Motivated and enthusiastic
- Target and results driven
- Flexible approach to working
- Open to change and new ways of working
- Ability to deal with conflicting situations
- Actively monitor the waiting list highlighting any patients that may have breached their appointment date to the nursing team to ensure they are booked an appointment
- Ability to work in busy office environment with frequent interruptions.
- Ability to prioritise workload ensuring deadlines are met.
- Ability to work workload without direct supervision.
- GCSE Maths and English (Grade C or above) or equivalent experience.
- NVQ III Business Administration or equivalent experience providing high level administration support
- RSA III
- Substantial experience of busy office environment
- Minute taking experience
- Maintaining Filing Systems
- Experience and Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
- Experience of working in the NHS
- To work under pressure
- To work independently or as part of a team
- To deal effectively with patient/staff enquires
- To use initiative to problem solve
South Tyneside and Sunderland NHS Foundation Trust
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