Team Administrator

Tewv; Tees Valley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Team Administrator for the Durham CAMHS team. The role involves providing administrative support to a busy multi-disciplinary team, handling referrals, booking appointments, and managing the central email box.

Strong IT and organisational skills are essential, with experience in Microsoft Office and NHS systems. You will work in a fast-paced environment, handling confidential information and maintaining professionalism under pressure.

Qualifications

• Experience in administrative roles within a busy team.
• Experience with diary management, filing, meeting coordination and data input.

Responsibilities

• Provide administrative support for the multi-disciplinary team.
• Process referrals and book appointments; answer phone and manage central email.
• Attend clinical huddles and support diary management and data entry.

Skills

IT skills

Organisational skills

Communication skills

Diary management

Education

Level 3 Business Administration

RSA Level 2 or equivalent secretarial/administrative experience

Tools

Microsoft Office

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Team Administrator

The closing date is 24 November 2026

An opportunity has arisen to recruit an experienced and highly motivated Team Administrator within Durham Child and Adolescent Mental Health Services. The team is currently based at Mulberry Centre, however the locality base will be changing in the near future, as the team no longer covers Darlington.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The successful candidate will be required to provide administrative duties for the full multi-disciplinary team. The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems. Significant secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.

The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.

The role mainly includes day to day admin tasks such as processing referrals and booking appointments, answering the phone to service users and other agencies, tending to the central email box and attending clinical huddles.

Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information, attending huddles, monitoring the team inbox, making appointments and diary management.

The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.

The candidate may also asked to support the wider secretarial team including reception.

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
• Level 3 Qualification in Business Administration
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes
• Experience of working autonomously and proactively
• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this
• Knowledge of office systems and processes.
• Knowledge of NHS systems

Skills

• Input data accurately / efficiently
• Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
• Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
• Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
• Work on own initiative, prioritise work and consistently meet deadlines.
• Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
• Touch typing

Personal Attributes

• Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
• Able to work flexibly and co-operatively as part of a team.
• Able to remain calm and productive under pressure.
• Able to maintain a professional engagement with people who are distressed, angry or verbally aggressive.
• Committed to continual quality and service improvement
• Self aware and committed to continual personal development.
• Committed to promoting a positive image of people with mental health conditions and learning disabilities
• Committed to promoting a positive image of the Service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust