Administrator

Gap Personnel; Ivybridge; On-site; GBP 15,000 - 21,000; Full time

Job summary

Gap Personnel is recruiting an Administrator to join a busy contact centre. You will manage customer enquiries by phone and email, process orders, and support a growing team.

This temporary to permanent role offers exposure to a variety of administrative tasks and the chance to develop your skills within a customer-focused environment. Shifts run 8:00am–6:00pm, five days out of seven, with a pay rate of £12.87 per hour.

Qualifications

• Excellent verbal and written communication skills.
• A calm and professional approach under pressure.
• A genuine passion for delivering outstanding customer service.
• Good IT skills, including Microsoft Office.
• Strong organisational skills with the ability to prioritise workload.
• Excellent attention to detail.
• A positive attitude and willingness to learn.

Responsibilities

• Handle inbound customer enquiries via telephone and email.
• Make outbound calls to both businesses and consumers.
• Process customer orders accurately and efficiently.
• Provide information on products, services, and specifications.
• Explain customer processes, including returns and order queries.
• Escalate complex enquiries to senior team members where appropriate.
• Update and maintain customer records and databases accurately.
• Complete a variety of administrative tasks to support the team.
• Manage customer accounts, from quotations through to payment chasing.
• Deliver an exceptional customer experience with every interaction.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Administrator – Temporary to Permanent

Location:

Wrangaton, TQ10

gap personnel are recruiting for enthusiastic and customer-focused Administratorto join a growing Contact Centre team. If you enjoy helping people, solving problems, and delivering excellent customer service, this could be the perfect opportunity for you.

The Role

As an Administrator, you'll play a key role in supporting the smooth running of a busy contact centre. You'll communicate with customers by telephone and email, assisting with enquiries, processing orders, resolving issues, and delivering an exceptional customer experience.

As the business continues to grow, you'll have the opportunity to develop your skills while supporting a diverse customer base.

Important Information

Successful applicants must be available to attend mandatory training from 17th to 19th August. Please ensure you are available on these dates before applying.

Key Responsibilities

• Handle inbound customer enquiries via telephone and email.
• Make outbound calls to both businesses and consumers.
• Process customer orders accurately and efficiently.
• Provide information on products, services, and specifications.
• Explain customer processes, including returns and order queries.
• Escalate complex enquiries to senior team members where appropriate.
• Update and maintain customer records and databases accurately.
• Complete a variety of administrative tasks to support the team.
• Manage customer accounts, from quotations through to payment chasing.
• Deliver an exceptional customer experience with every interaction.

What We're Looking For

• Excellent verbal and written communication skills.
• A calm and professional approach under pressure.
• A genuine passion for delivering outstanding customer service.
• Good IT skills, including Microsoft Office.
• Strong organisational skills with the ability to prioritise workload.
• Excellent attention to detail.
• A positive attitude and willingness to learn.

Shift Pattern & Pay

• Shifts between 8:00am and 6:00pm, working 5 days out of 7.

• £12.87 per hour