Administrator

Astute Recruitment Ltd; Huthwaite; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Onsite parking

Job summary

Astute Recruitment Ltd in Huthwaite is seeking an experienced administrator for a permanent role. You will manage customer accounts, coordinate with directors, forecast demand, and support sales activities in a busy office environment.

Working hours are 9:00am – 5:00pm with 25 days holiday plus bank holidays, onsite parking and a salary between £27,000 to £30,000 depending on experience. They are a friendly team in a fantastic office environment.

Responsibilities

• Manage designated customer accounts and communications with customers.
• Liaise with the Director and Managers as required.
• Obtain sales forecasts and work with the buying function to place orders with suppliers in line with forecasts and demand.
• Assist the Director and Managers with samples and day-to-day sales activities.
• Manage day-to-day communications with customer accounts, including price increases, delivery queries and complaints.
• Build and maintain strong relationships with customers to encourage continued sales and identify new product opportunities.
• Review stock levels and orders with suppliers to meet lead times and forecast levels.
• Process customer enquiries, including quotes and delivery times from suppliers, and issue quotations.
• Send samples to customers on behalf of sales managers and follow up as required.
• Produce stock reports for the Sales Director and Sales Managers.
• Complete internal documentation to enable new products to be processed on the company system.
• Assist the Sales Director and the company with ad-hoc activities as required.

Job description

A new role has been created for an experienced administrator for this well-established business based in Huthwaite on a permanent basis.

Reporting into the Manager your main duties as Administrator will include:

• Managing and communicating with designated customer accounts and to manage all communication with customers on these accounts
• Liaise with the Director and Managers on an as required basis
• Obtain sales forecasts from customers and to work with the company's buying function to ensure that orders are placed with suppliers in line with these forecasts and on-going customer demand
• Assist the Director and Managers in administering samples and with day-to-day sales related activities
• Manage all day-to-day communications with designated customer accounts, including but not limited to price increases, delivery queries and any customer complaints and to ensure that all communication to them is delivered in a timely and professional manner
• Build and maintain successful and long-lasting relationships with customers, to understand their needs and to use these relationships to assist in maintaining sales to them through increased volumes of current products and by identifying opportunities for new products
• Review stock levels and orders placed with suppliers for products taken on designated accounts and to work with the company's buying and stock control function to ensure that stock is available to meet customer lead times at the forecast levels agreed with the customer
• Process any customer enquiries for products, including obtaining quotes and delivery timescales from suppliers and issuing quotations to customers in a timely manner
• Responsible for sending samples to customers on behalf of sales managers and to follow these up with customers as required
• Produce and issue stock reports to customers on behalf of the Sales Director and Sales managers
• Complete all the company's internal documentation to enable new products to be processed on to the company's business system
• Assist the Sales Director, and the company with ad-hoc activities as required

This role will offer daily variety, will be busy and have a good mix of dealing with people coupled with administration. The role is fully office based, hours are 9:00am - 5:00pm with 30 minutes for lunch, 25 days holiday plus bank holidays, onsite parking and a salary between £27,000 to £30,000, depending on experience. They are a really friendly team who all work well together within a fantastic office environment.