Administrator

Children and Family Health Devon; Exeter; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Children and Family Health Devon in Exeter is looking for a full-time administrator to join our Single Point of Access team. You will handle data input, referral processing, safeguarding alerts, and answer calls and emails, welcoming visitors at reception.

The role requires you to use MS Office, maintain confidentiality, and work as part of a supportive team across Devon and Torbay; prior clerical experience is helpful.

Qualifications

• Good general education such as GCSEs or equivalent.
• Experience in clerical or reception roles.
• Ability to communicate clearly with a range of colleagues and service users.

Responsibilities

• Data input and referral processing.
• Handling outgoing calls and emails.
• Greeting visitors at reception and managing front-desk tasks.
• Using electronic systems and scanning/photocopying.
• Maintaining confidentiality and supporting safeguarding processes.

Skills

Communication skills

Organisational skills

Discretion & confidentiality

Teamwork

Flexibility

Education

GCSEs or equivalent

NVQ level 2 in admin/IT qualifications

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Are you looking tostart your career with the NHS?Do you want to be part of a friendly and dynamic team?Children & Family Health Devon (CFHD) have a vacancy for a full timeAdministrator to join our Single Point of Access (SPA) Team based at CapitalCourt in EXETER.

You will be part of ateam providing a single access point for our young people, families, cliniciansand partners across Devon and Torbay.

Main duties include data inputting including referral processing and safeguarding alerts, outgoing telephone calls, useof electronic systems, processing of incomingcorrespondence via email and post, greeting visitors at reception, scanning, photocopying and general administrative tasks.

Main duties of the job

The key skills you will need to be successful in this role include:

• communication skills to liaise with children, young people, families and a wide range of healthcare and education professionals;
• flexibility, calmness and a positive approach;
• strong organisational skills and the ability to be flexible in line with service needs; and a thorough understanding of confidentiality issues.

About us

At Children and Family Health Devon, we are dedicated to improving the physical and mental health of children and young people across Devon and Torbay. We aim to create an environment where children and young people can thrive and are committed to reducing health inequalities and providing specialised support, empowering them to lead healthy, fulfilling lives.

We would like the people who work for Children and Family Health Devon to be understanding, patient and respectful. They should be trustworthy and make us feel safe and comfortable. It is important that they use their skills and experience to listen carefully in a non-patronising and non-judgemental way. When staff are positive and friendly, they help to create an environment that is informal and without pressure.

Who we are

We are an alliance of NHS organisations led by Devon Partnership Trust. We are a group of professionals including psychologists, psychiatrists, occupational therapists, speech and language therapists, physiotherapists, nurses and many other professions.

Join us in beautiful Devon

With access to moors, sea and cities, there are plenty of opportunities to enjoy Devon. Whether you enjoy spending time in the cultural hub of Exeter, exploring the Jurassic coastline or discovering the world surfing reserve in North Devon there really is something for everyone.

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Experience

• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Willing to undertake training relevant to the post.
• Clerical, administrative or reception experience (minimum 3 months).
• Clerical, administrative or reception experience (minimum 1 year). Experience within a customer care, healthcare, education or social care setting.

Specific Skills

• Effective interpersonal, organisational and communication skills. Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
• Ability to work as part of a team.
• Responsive attitude to delegation of tasks.
• Reliable and flexible.
• Ability to work within a team.
• Demonstrates a diplomatic caring attitude.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Punctual, cheerful, reliable and dependable.
• Good planning and organisational skills and ability to meet deadlines.
• Ability to prioritise and manage workload within a busy environment.
• Able to contribute to the changing demands of the service.
• Computer Literate.
• Accurate and Efficient IT and Keyboard Skills.
• Willing to travel to work at other sites to cover absences, for training etc.
• Smart appearance.
• Demonstrates a positive commitment to upholding the Organisations equality and diversity policies.
• Interested/enthusiastic about working within our services.

Qualifications

• Good general education e.g. GCSEs or equivalent.
• Relevant administrative or IT qualifications to NVQ level 2 or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.