Performance & Quality Administrator

Somerset NHS Foundation Trust; Taunton, Yeovil; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card discounts

Job summary

Somerset NHS Foundation Trust is seeking a proactive Performance & Quality Administrator for the Paediatrics team in Taunton. You will provide essential admin, performance and quality support to the PQ Manager and leadership teams within Paediatrics and CAMHS.

In this role you will manage meetings, compile data, produce dashboards and assist with audits and service improvement projects, ensuring high standards of patient care and confidentiality.

Qualifications

• At least three years' administrative experience.
• Experience with handling sensitive information.
• Experience in NHS or healthcare setting is advantageous.
• Experience with Microsoft Office suite (Word/Excel/Outlook).
• Experience in data collation and reporting.

Responsibilities

• Provide comprehensive admin support to the Performance & Quality teams.
• Coordinate meetings, diary management, agendas/papers, minutes and actions.
• Maintain performance, quality, governance trackers with deadlines and risks.
• Collate, validate and present data for reports and monitoring.
• Prepare reports, newsletters, dashboards and infographics.
• Support audits, surveys and service improvement projects.
• Act as a contact for performance and quality queries.
• Maintain electronic records and compliant filing.
• Support recruitment admin and induction activities.
• Contribute to development of admin and governance processes.

Skills

Communication skills

Organisational skills

IT skills

Excel

Word

Outlook

Data management

Education

Diploma level / NVQ 3 in Administration & Business Studies

European Computer Driving Licence

RSA Stage III Typewriting/Word Processing

AMSPAR Diploma

Tools

Excel

Outlook

Word

Job description

An exciting opportunity has arisen for a highly organised and motivated Performance & Quality Administrator to join the Paediatrics team within the Families Care Directorate. Based within the Children's Unit in Taunton, you will provide comprehensive administrative, performance and quality support to the Performance & Quality Manager and wider Paediatric and CAMHS leadership teams.

This varied role is ideal for an experienced administrator with excellent communication, organisational and IT skills, particularly in Microsoft Office applications including Excel. You will play a key role in supporting service improvement initiatives, performance monitoring, quality assurance processes and the effective coordination of meetings, projects and workstreams.

Working closely with clinical and non-clinical colleagues, you will help ensure accurate data management, timely reporting and effective administrative processes that contribute to the delivery of high-quality patient care across Paediatric and CAMHS services.

Main duties of the job

• Provide comprehensive administrative support to the Performance & Quality Manager, Deputy Performance & Quality Manager and wider Paediatric leadership teams.
• Coordinate meetings, workshops and events, including diary management, preparation of agendas and papers, minute taking and action tracking.
• Maintain performance, quality, governance and improvement trackers, ensuring actions, deadlines and risks are accurately recorded and monitored.
• Collate, validate and present performance and quality data to support reporting, service monitoring and improvement activities.
• Prepare reports, briefing notes, newsletters, dashboards, posters and infographics to support service communications and performance management.
• Support audits, surveys, quality reviews and service improvement projects by coordinating information, monitoring progress and maintaining records.
• Act as a key point of contact for performance and quality-related queries, working professionally with staff, patients, families and external organisations.
• Maintain electronic records, filing systems and departmental information resources in line with data protection and confidentiality requirements.
• Support recruitment administration, induction arrangements and other workforce-related administrative activities.
• Contribute to the development and improvement of administrative, governance and performance processes across the service.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

The Performance & Quality Administrator will provide a high-quality administrative service supporting the operational, quality and performance functions across Paediatrics and CAMHS. The post holder will work closely with managers, clinicians and multidisciplinary teams to ensure efficient administrative processes and accurate management of performance and quality information.

The successful candidate will be responsible for planning and organising meetings, preparing agendas and papers, taking accurate minutes and maintaining action logs to support delivery of key objectives and improvement programmes. They will coordinate a range of administrative activities, manage correspondence, maintain records and support effective communication across services.

A significant element of the role involves supporting performance and quality management activities. This includes collating and validating data, maintaining trackers and databases, monitoring deadlines, identifying data quality issues and escalating concerns appropriately. The post holder will assist in producing reports, dashboards, briefing papers and presentations that support service performance monitoring and quality improvement initiatives.

The role also supports governance, audit and improvement workstreams through the coordination of documentation, monitoring of actions and provision of administrative support to projects and reviews. The post holder will contribute to the preparation and distribution of service communications, including newsletters, posters and infographics.

Applicants should have substantial administrative experience, excellent organisational skills and advanced knowledge of Microsoft Office applications. Experience of working with sensitive information, managing competing priorities and supporting complex administrative processes is essential. Experience of performance, quality, audit or improvement activities within a healthcare setting would be advantageous.

The post holder will be expected to demonstrate excellent communication skills, a proactive approach to problem solving and a commitment to supporting continuous improvement and high standards of patient care. They will work in accordance with Trust values, policies and procedures, maintaining the highest standards of confidentiality, professionalism and customer service at all times.

Person Specification

Qualifications

• Diploma level / NVQ 3 in Administration & Business Studies or equivalent experience
• European Computer Driving Licence or equivalent experience/knowledge
• RSA Stage III Typewriting/Word Processing or equivalent
• AMSPAR Diploma

Experience

• At least three years' administrative experience.
• Experience of dealing with sensitive and distressing issues.
• Experience of dealing with multi-disciplinary teams and external agencies.
• Experience of using Microsoft Office packages e.g. Word, Excel and Outlook.
• Experience of setting up and maintaining office systems.
• Previous experience of working in a similar role
• Previous experience of working in the NHS or a healthcare setting.
• Experience of collating, validating, interpreting or presenting data to support performance, quality, audit or improvement work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.