Administrator

Guidant Global; Coleshill CP; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Guidant Global in Coleshill, Birmingham, UK, is seeking an experienced Administrator to support reactive and planned hard services maintenance across around 20 PF school sites. You will manage work orders from request to completion and own jeopardy management to meet SLAs.

You will coordinate with engineers, caretakers, subcontractors, and ops teams to minimise deductions and ensure accurate records. The role requires strong organisational skills, excellent communication, and proficient MS

Qualifications

• Previous administration experience within a busy office environment.
• Excellent organisational and time management skills.
• Strong communication and stakeholder management abilities.
• Confident in chasing updates and escalating issues where required.
• Ability to work independently and prioritise workload effectively.
• Good working knowledge of Microsoft Office, particularly Outlook and Excel.
• Strong attention to detail and accuracy in record keeping.

Responsibilities

• Monitor maintenance work orders from initial help desk request through to completion.
• Track progress of reactive and planned maintenance activities across the schools portfolio.
• Proactively manage jobs approaching SLA deadlines and escape concerns when necessary.
• Liaise with engineers, caretakers, subcontractors, and operational teams to ensure timely completion of works.
• Obtain and monitor ETAs, job updates, and completion documentation.
• Ensure maintenance activities remain compliant with contractual requirements.
• Maintain accurate records and job information within internal management systems.
• Support reporting requirements and performance monitoring activities.
• Work closely with operational teams to improve Service Level Agreement performance and reduce service deductions.
• Provide general administrative support to the Facilities Management team.

Skills

Organisational skills

Time management

Stakeholder management

Communication

Microsoft Office

Excel

Outlook

Attention to detail

Tools

Excel

Outlook

Job description

Location: Coleshill, Birmingham, UK
Salary: £13.50 - £14.50 per hour
Hours: Monday to Friday, 9:00am - 5:00pm (37.5 hours per week)
Type : Office-Based
Benefits: Free on-site parking

The Role

We are seeking an experienced and proactive Administrator to support the delivery of reactive and planned hard services maintenance activities across a portfolio of approximately 20 PF school sites. Working within a team of around 30 office-based employees, you will play a pivotal role in ensuring maintenance work orders are effectively managed from initial request through to completion.
The successful candidate will take ownership of Jeopardy Management, proactively monitoring jobs approaching Service Level Agreement deadlines, coordinating with stakeholders, and helping to minimise contractual deductions through effective administration and communication.

Key Responsibilities

• Monitor maintenance work orders from initial help desk request through to completion.
• Track progress of reactive and planned maintenance activities across the schools portfolio.
• Proactively manage jobs approaching SLA deadlines and escape concerns when necessary.
• Liaise with engineers, caretakers, subcontractors, and operational teams to ensure timely completion of works.
• Obtain and monitor Etas, job updates, and completion documentation.
• Ensure maintenance activities remain compliant with contractual requirements.
• Maintain accurate records and job information within internal management systems.
• Support reporting requirements and performance monitoring activities.
• Work closely with operational teams to improve Service Level Agreement performance and reduce service deductions.
• Provide general administrative support to the Facilities Management team.

About You

To be successful in this role, you will be highly organised, detail-oriented, and confident in managing multiple priorities within a fast-paced environment.

Essential Requirements

• Previous administration experience within a busy office environment.
• Excellent organisational and time management skills.
• Strong communication and stakeholder management abilities.
• Confident in chasing updates and escalating issues where required.
• Ability to work independently and prioritise workload effectively.
• Good working knowledge of Microsoft Office, particularly Outlook and Excel.
• Strong attention to detail and accuracy in record keeping.

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.