Administrative Support Worker - Pembrokeshire Assertive Outreach (30 Hours)

The Wallich; Haverfordwest; In loco; GBP 19.000 - 23.000; Part-time

Descrizione del lavoro

The Wallich in Wales is seeking an Assertive Outreach Worker to join the Pembrokeshire team. The role covers the duty desk and supports service users to address housing and personal difficulties, with flexible hours.

This fixed-term post offers 30 hours per week, Monday to Friday 10:00–16:00, with some on-call shifts paid at a fixed rate. Enhanced DBS is required and closing date 20 November 2026; interviews 24/25 November 2026.

Competenze

• Enhanced DBS disclosure required.

Mansioni

• Provide support to the Pembrokeshire Assertive Outreach team covering the duty desk.
• Help Service Users address housing and personal difficulties and empower them to maintain accommodation.

Descrizione del lavoro

Hours of Work

30 hours per week, Monday - Friday 10:00-16:00 with some flexibility, opportunity to also pick up shifts from the on call rota with fixed rate additional payment for these shifts

Contract

Fixed term until December 2027

Pro Rata Salary

£21,062.70 per annum

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales' leading homelessness charity, The Wallich www.thewallich.com/about-us

Project Description

The project operates across Pembrokeshire, identifying and working with individuals that are sleeping rough. The service operates flexibly across 7 days offering humanitarian aid in the form of food provision, issue of sleeping bags, warm clothing and toiletries and by helping to resolve issues, such as housing, healthcare, financial and substance misuse, by offering advice, guidance through a range of support and referrals to relevant specialist services. The service will be especially beneficial for clients who are, leading extremely chaotic lifestyles as they are able to meet and engage with Assertive Outreach Workers on a regular basis.

Purpose of Role

To provide support to the Pembrokeshire Assertive Outreach team covering the duty desk enabling and empowering Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their accommodation. The support will not create or increase dependence. It will 'do with' rather than 'do for', so it's likely that support will involve accompanying Service Users initially, in order to familiarize them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

Enhanced DBS Disclosure

This role is subject to an Enhanced DBS disclosure.

Agency Rejection

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Job Description Link

Employee Benefits

Closing date for this vacancy is 20th November 2026 2026 at 09:00am.

Interview Date: 24th and 25th November 2026

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we're fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we're the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact [e-mail] or call 02920 668 464