Accommodation & Housing Worker - Pearl House

The Wallich; Wales; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Wallich is seeking a Residential Support Worker in Wales to coordinate and provide trauma-informed support to service users with complex needs. You will work with young people and adults from 16 upwards, helping with benefits, budgeting, housing options, safeguarding and life skills.

A non-judgemental, empathetic approach and ability to work with initiative are essential. The role focuses on enabling service users to maintain accommodation and progress toward independent living, with a

Job description

Hours of Work: Average of 37.5 hours per week – following a 7 week rolling rota including a cover week and sleep-ins. Sleep-ins are paid at £108.03 per shift. Full rota is outlined in the documents below.

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales' leading homelessness charity, The Wallich www.thewallich.com/about-us

Project Description

You will support, through a trauma informed approach, 15 clients with complex needs for up to 6 months prior to move on. We have male and female clients from 16 years and upwards. Support will include, benefits, budgeting, move on housing options, safeguarding, domestic abuse, mental health, substance misuse, long term homelessness , family/relationship breakdown and living skills. You will have a case load of clients, you will also deal with any needs of our residents when they arise. You will need a non judgemental approach, empathy, tolerance and a willingness to try different approaches to engage our clients. You will need to think and act quickly and use your initiative. This post is ideal for someone who would like to work with clients with complex needs, so, if you are looking for a challenge and you would like to enhance your skill set;

Purpose of Role

To coordinate and provide residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to meet the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

This role is subject to an Enhanced DBS disclosure.

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Closing date for this vacancy is 19th November 2026 at 09:00am.

Interview Date: Week commencing 30th November 2026

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact [e-mail] or call 02920 668 464