Administrative Support Officer (Police Contact Centre & Control Room)

Thames Valley Police; Milton Keynes; On-site; GBP 26,000 - 31,000; Part time

Benefits offered by this job

Flexible working

Local government pension

Discount schemes

Wellbeing services

Job summary

Thames Valley Police in Milton Keynes is seeking an Administrative Support Officer to join the Police Contact Centre/Control Room team. You will perform a range of administrative tasks to support the local management team and ensure smooth operations.

The role requires strong numeracy and literacy skills, with duties including arranging meeting rooms, ordering equipment, handling correspondence and managing daily email inquiries. Flexible working options are available.

Qualifications

• Excellent numeracy and literacy skills.

Responsibilities

• Provide administrative support to the Police Contact Centre/Control Room management.
• Book meeting rooms, order equipment, prepare notices, and handle mail.

Skills

Numeracy

Literacy

Job description

Department Contact Management

Location Milton Keynes

Rank/Grade TVP Broad Band 2E

Band 2E, £28,410 per annum, pro rata, plus benefits

Part/Full Time Part Time- All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Milton Keynes Contact Centre are seeking applicates for a new Administrative Support Officer (ASO) to join their team.

The successful candidate will provide effective administrative support, in support of the Police Contact Centre/Control Room Manager and Deputy Room Manager, and to assist the efficient operation of the Police Contact Centre/Control Room.

In this role, you will undertake general administrative tasks on behalf of the local management team, e.g. booking meeting rooms, ordering equipment/refreshments, dealing with correspondence. Handle daily general email enquiries, maintain email distribution lists, carry out routine room laptop updates, update noticeboards, laminating, collect and distribute post etc.

Excellent numeracy and literacy skills are required for this role.

As part of the Thames Valley Police family, you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

If you are a TVP employee and have you been in your current post for less than 12 months, you need to seek approval from your line manager to be eligible to apply for this role.

The closing date for enquiries and receipt of completed applications is Sunday 15th November 2026.

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us .

Working Smart

You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

SupportingYou

Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with.We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You .

Developing You

We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting

All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

As part of our ongoing commitment to fair and transparent recruitment, we provide guidance on how AI may be used during the application and interview processes. Please familiarise yourself with our AI Guidance for Applicants - TVP Careers