Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler)

Thames Valley Police; Cherwell District; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Training apprenticeship

Job summary

Thames Valley Police is seeking a Trainee Contact Management Centre Officer in Oxford/Kidlington. You will be the first point of contact, handling a range of public calls and digital inquiries, with full training provided.

Comfortable with fast-paced decision making and using IT systems, you will support communities and participate in a structured apprenticeship. The role starts with a 6-week full-time training course at Kidlington, with potential flexible working arrangements and a pathway to a

Qualifications

• No previous experience required; training provided.
• Must communicate clearly and use IT systems confidently.
• Ability to stay calm and focused under pressure.
• Attention to detail and resilience are essential.

Responsibilities

• Handle a range of public calls and digital inquiries as first point of contact.
• Use IT systems to log information and support decisions.
• Complete a 6-week full-time training course at Kidlington.
• Work within a flexible, supportive environment with opportunities for progression.

Skills

Communication

Calm under pressure

Attention to detail

Resilience

IT systems

Tools

Bobbi live chat

Job description

Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler)

Department Contact Management

Location Kidlington

Rank/Grade TVP Broad Band 3F

Band 3F circa £40,945.78 per annum, INCLUSIVE of 33.5% shift allowance, plus benefits

Part/Full Time Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

As a Police Call Handler, you will help protect our communities by being the first voice they hear when they call for help and assistance.
You do not need previous experience - we’ll give you all the training and support you need to be ready to take that call.But we do ask that you have common sense, a calm head under pressure, high levels of resilience, attention to detail along with an ability to communicate and use IT systems.

The role includes digital contact from members of the public who can access an operator via Bobbi live chat.

You need to be ready for the unexpected, with an ability to make key decisions whilst taking information from a caller. The calls you handle will be varied; you could go from dealing with a non-urgent 101 enquiry to a distressing 999 emergency and sadly you might even receive abuse from someone you are trying to help. It is undoubtedly one of the most demanding yet rewarding roles in modern policing.
If you can demonstrate these skills and have the drive and determination to make a difference to the communities we serve, then this could be the career for you.

For more detailed information on the role, including first-hand insight from those in the position, important information on shifts and requirements of the role, and importantly the benefits we can offer, please click here

Please be aware all successful candidates must complete a 6-week course at full time. This course is likely to take place at Kidlington and whilst we will endeavor to supply assistance in arranging your transport we cannot guarantee this; there is an expectation for you to ensure you can attend when applying.

We will be advertising on a rolling recruitment basis, and should you be successful you will be placed into a recruitment pool. Once vetting, medical and other clearances have been received, you will be placed into the next available intake dependent on vacancy availability. Whilst waiting for vacancies to arise, you will remain in the recruitment pool.

For successful candidates who are aged 18 when starting in their new role, and do not hold English and/Math’s GCSE (Grade A-C / 9-4 or equivalent), Functional Skills will be offered.

You will receive structured on and off the job training through our comprehensive apprenticeship programme, for more information on what this entails please click here

On successful completion of the programme, you will be confirmed in post and receive a nationally recognised Level 3 Certificate in Emergency Service Contact Handling.

The closing date for enquiries and receipt of completed applications is Sunday 18th October 2026 (subject to change).

We believe in investing in all of our people and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers. For more information on how we can support, please click here

#LI-Onsite (for on site working)

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us .

Working Smart

You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

SupportingYou

Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with.We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You .

Developing You

We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting.

All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
As part of our ongoing commitment to fair and transparent recruitment, we provide guidance on how AI may be used during the application and interview processes. Please familiarise yourself with our AI Guidance for Applicants - TVP Careers