Administrative Support Officer/Civica Admin

Cwm Taf Morgannwg University Health Board; Trealaw; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Leading pension

Generous leave

Flexible work

Career growth

Learning and development

Job summary

The Community Navigator role within Cwm Taf Morgannwg University Health Board focuses on providing essential administrative support to the District Nursing Team. You will manage information flow across clinical and non-clinical systems and communicate effectively with patients, relatives, and the multidisciplinary team.

Knowledge of CTMUHB policies is essential, with Welsh/English language skills welcomed. The role offers rewarding work with opportunities for professional development and

Qualifications

• Excellent communication skills with patients, carers and colleagues.
• Experience using clinical/non-clinical information systems in a healthcare setting.

Responsibilities

• Provide administrative support to the District Nursing Team to ensure efficient delivery of duties.
• Use a range of IT systems to process information and communicate with the team and patients.
• Signpost individuals to appropriate services when needed and maintain accurate records.

Skills

Excellent communication

IT systems knowledge

Signposting to services

Tools

Clinical information systems

Job description

The Community Navigator will support the administration provision for the District Nursing Team. They will be responsible for administrative duties of the District Nursing Team, ensuring these duties are maintained and delivered efficiently and effectively.

The Community Navigator will utilise of a variety of IT functions and systems used in the District Nursing team, and have a wide knowledge of a range of clinical and non-clinical information systems.

The Community Navigator will have excellent communication skills, and communicate effectively with the District Nursing Team, the wider multi-disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary.

The post holder will be knowledgeable in Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures.

Putting the patient at the forefront of every aspect of this role will be essential. The role will prove to be rewarding and the position will offer job satisfaction., The community navigator will work closely with their district nursing team, the community navigator colleagues and the wider multi-disciplined team. Being part of the team is essential.

The community navigator is required to recieve information, to relay information from and to a range of clinical systems. Therefore the need to be trained in the use of range of clinical and non clinical systems is key to the post along with the need to be an excellent communicator. The requirtement is to provide effective written and verbal communication skills.

Putting the patient at the forefront of every aspect of this role will be essential. The role will prove to be rewarding and the position will offer job satisfaction.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals.

Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including;

• a leading pension
• generous leave
• flexible work
• career growth
• access to ongoing learning and development

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.