Business Support Manager - Clinical Learning Academy

Cwm Taf Morgannwg University Health Board; Llantrisant; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Leading pension

Generous leave

Flexible work

Career growth

Ongoing learning and development

Job summary

Cwm Taf Morgannwg University Health Board is seeking a Clinical Education Business Support Manager to join the CTM Clinical Education Academy, playing a key role in supporting the effective delivery of education across healthcare professions.

This role provides essential project and operational support across a broad range of activities, collaborating with multidisciplinary teams to ensure efficient programme delivery, funding allocation, and strategic objectives.

Qualifications

• Organised, proactive and detail-oriented.
• Experience supporting clinical education programmes.
• Ability to monitor and report activity levels and waiting times.

Responsibilities

• Provide project support for service improvement initiatives and operational planning.
• Monitor, analyse, and report on activity levels and waiting times, ensuring data accuracy and timely reporting to stakeholders.
• Oversee and coordinate rota planning and issue resolution.
• Line manage administrative and clerical staff, supporting their development and ensuring high standards of performance.
• Collaborate with multidisciplinary teams to enhance operational efficiency and excellent patient care.

Skills

Welsh language (desirable)

Project coordination

Data analysis

Staff line management

Stakeholder communication

Job description

Are you an organised, proactive, and detail-oriented professional with a passion for clinical education? We are seeking a Clinical Education Business Support Manager to join the CTM Clinical Education Academy, playing a key role in supporting the effective delivery of education across healthcare professions.

This position provides essential project and operational support across a broad range of activities within the Clinical Education Academy. You will work collaboratively with multidisciplinary teams to ensure efficient programme delivery, effective funding allocation, and contribute to the achievement of strategic objectives.

• Provide project support for service improvement initiatives and operational planning.
• Monitor, analyse, and report on activity levels and waiting times, ensuring data accuracy and timely reporting to stakeholders.
• Oversee and coordinate rota planning and issue resolution.
• Line manage administrative and clerical staff, supporting their development and ensuring high standards of performance.
• Collaborate with multidisciplinary teams to enhance operational efficiency and excellent patient care.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses On Uniting Our Region Around Shared Health And Wellbeing Goals. Our Values Guide Us Daily

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

For further details / informal visits contact: Name: Karen Bryant Davies Job title: Interim Lead Nurse Email address: [e-mail]