Administrative Support Officer

The Methodist Church in Britain; Llantrisant; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Leading pension

Generous leave

Flexible work

Career growth

Ongoing learning and development

Job summary

The Diabetes Team at Cwm Taf Morgannwg University Health Board is recruiting an Administrative Support Officer to provide confidential administrative and clerical support, including reception duties and flexible working. Welsh language speaking at Level 3 is essential.

The role involves data input, appointments, telephone handling, records, and collaboration with patients and professionals. Prior healthcare or clinical office experience is preferred.

Qualifications

• Knowledge of hospital IT or patient management systems (e.g., WPAS Myrddin).
• Proficient in Microsoft Office and general computer literacy.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide confidential administrative support to the Diabetes Team.
• Carry out administrative and clerical duties.
• Use keyboard skills and a range of IT applications.
• Input data.
• Answer and manage telephone calls.
• Maintain records systems.
• Deal with incoming correspondence.
• Arrange client appointments.
• Contact patients, relatives and professionals who phone the team.
• Carry out reception duties.
• Work flexibly to support the service.

Skills

Knowledge of hospital IT systems

Microsoft Office

Communication skills

Customer care

Prioritisation and workload management

Clerical skills

Education

NVQ Level 3 or equivalent

RSA/OCR Level 3 or equivalent

Job description

The Diabetes Team in the Specialty Medicine Directorate at Cwm Taf Morgannwg University Health Board is recruiting an Administrative Support Officer to provide confidential administrative and clerical support. Work covers keyboard and IT tasks, data input, records, incoming correspondence, appointment booking and telephone calls from patients, relatives and professionals. The post also includes reception duties and flexible working, and it is Welsh Essential, needing speaking and listening at Level 3. Fit turns on that Welsh requirement and prior healthcare or clinical office experience.

What the job involves

• Provide professional, confidential and comprehensive administrative support to the Diabetes Team
• Carry out administrative and clerical duties
• Use keyboard skills and a range of IT applications
• Input data
• Answer and manage telephone calls
• Maintain records systems
• Deal with incoming correspondence
• Arrange client appointments
• Have contact with patients, relatives and other professionals who phone the team
• Carry out reception duties
• Work flexibly to support the service

Qualifications

• NVQ Level 3 or equivalent experience, skills and knowledge
• RSA/OCR Level 3 or equivalent experience or skills

Experience

• Previous experience of working in a healthcare setting
• Working in a busy office or clinical environment
• Dealing with the general public
• Working on own initiative and as part of a team
• Experience of databases

Skills & knowledge

• Knowledge of hospital IT or patient management systems, such as WPAS Myrddin
• Microsoft Office and good computer literacy
• Excellent communication and interpersonal skills
• Excellent customer care skills
• Setting priorities and managing workload
• Clerical skills

Other

• Welsh language speaking and listening at Level 3 or above

Nice to have

• Good knowledge of medical terminology
• European Computer Driving Licence (ECDL)
• Previous medical secretary experience

What's offered

• Leading pension
• Generous leave
• Flexible work
• Career growth
• Ongoing learning and development