Administrative & Reception Coordinator

Bupa; Newcastle upon Tyne; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Wellbeing support

Financial wellbeing resources

Caregiver support

Interest-free travel loan

Long service awards

Menopause plan

Job summary

Bupa Mind Place Newcastle is seeking an Administrative Assistant to provide essential front-desk and administrative support at Mindplace Newcastle. You will welcome customers, manage enquiries, and maintain smooth operations across reception, appointments, and documentation.

The role requires strong communication, reliability, and organisational skills, with flexible hours and rotating shift patterns to support the centre.

Qualifications

• Excellent written and verbal communication.
• Outstanding customer service and friendliness.
• Administrative and reception experience required.
• Well organised, proactive and reliable.
• Computer literacy and basic medical terminology desirable.

Responsibilities

• Greet customers and manage the customer journey to checkout.
• Handle phone, mailbox and email queries efficiently.
• Maintain a welcoming reception and waiting areas.
• Ensure correct paperwork and appointment packs are prepared.
• Manage appointments, bookings and changes in Meddbase.
• Process payments, invoices, and credit notes on departure.
• Organise documents and prioritise deadlines.
• Generate letters and emails as required.
• Monitor stocks and order supplies as needed.
• Ensure facilities are well-presented and escalate issues when required.

Skills

Excellent communication

Customer service

Reception experience

Well organised

Computer literate

Medical terminology (desirable)

Flexible hours

Adaptable

Resilient

Time management

Autonomous

Teamwork

Tools

Meddbase

Job description

Bupa Mind Place Newcastle is seeking an Administrative Assistant to provide essential front-desk and administrative support at Mindplace Newcastle. You will welcome customers, manage enquiries, and maintain smooth operations across reception, appointments, and documentation.

The role requires strong communication, reliability, and organisational skills, with flexible hours and rotating shift patterns to support the centre.