Administrative Officer — Early Years & Funding Support

Hampshire Shared Services Partnership; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

Hampshire Shared Services Partnership is seeking an Administration Officer to join the busy Services for Young Children team in Winchester on a permanent, hybrid basis. The role involves supporting childcare services, managing funding processes and ensuring data quality using Microsoft 365 tools.

You will handle enquiries, process funding claims, and maintain strong stakeholder relationships while upholding confidentiality and service standards.

Qualifications

• Significant administrative experience with relevant qualifications or equivalent.
• Strong organisational skills to manage competing priorities in a busy environment.
• Experience meeting deadlines while maintaining high accuracy.
• Excellent problem-solving with a proactive approach.
• Strong written and verbal communication with the ability to influence.
• Good knowledge of administrative processes, systems and procedures.
• Proficient in Microsoft 365 apps including Excel, SharePoint and Word.
• Experience reviewing processes and identifying improvement opportunities.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support across the Services for Young Children team.
• Manage contact triage and ensure enquiries are accurately recorded.
• Use Excel to maintain data quality and produce information.
• Follow and update procedures to support consistent service delivery.
• Process Early Years Education Funding claims through IT systems.
• Respond to routine enquiries and escalate complex issues.
• Monitor outstanding invoices and ensure compliance with corporate procedures.
• Build effective working relationships with colleagues and customers.
• Prioritise workloads to meet deadlines and support team objectives.
• Use initiative to solve problems and provide guidance when needed.
• Support continuous improvement by developing efficient practices and using Microsoft 365.
• Handle sensitive and confidential information appropriately.
• Take responsibility for learning, development and performance.
• Support other areas of the service as required.

Skills

Administrative experience

Organisational skills

Deadline management

Problem solving

Communication

Microsoft 365

Excel

SharePoint

Interpersonal skills

Teamwork

Independent working

Education

Relevant qualifications or equivalent experience

Tools

Excel

SharePoint

Word

Microsoft 365

Job description

Hampshire Shared Services Partnership is seeking an Administration Officer to join the busy Services for Young Children team in Winchester on a permanent, hybrid basis. The role involves supporting childcare services, managing funding processes and ensuring data quality using Microsoft 365 tools.

You will handle enquiries, process funding claims, and maintain strong stakeholder relationships while upholding confidentiality and service standards.