Administrative Officer – Early Years & Childcare (Hybrid)

Hampshire County Council; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Pension provisions

Flexible working arrangements

Training & development opportunities

Employee benefits package

Job summary

Hampshire County Council’s Services for Young Children is seeking an Administration Officer to join a busy team at Elizabeth II Court, Winchester. You will support colleagues, childcare providers and parents, processing funding claims and handling enquiries with care and accuracy.

The role requires significant administrative experience, strong organisation and communication skills, and proficiency in Microsoft 365 tools.

Qualifications

• Significant administrative experience and relevant qualifications or equivalent experience.
• Strong organisational skills with ability to manage competing priorities.
• Experience working to deadlines with high accuracy.
• Excellent problem-solving and proactive approach.
• Strong written and verbal communication with ability to influence.
• Knowledge of administrative processes, systems and procedures.
• Proficient in Microsoft 365 applications (Excel, SharePoint, Word).
• Experience reviewing processes and identifying improvement opportunities.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support across the Services for Young Children team.
• Manage contact triage and ensure enquiries are recorded.
• Use Excel to maintain data quality and produce information.
• Follow and update procedures to ensure consistent service delivery.
• Process Early Years Education Funding claims through IT systems.
• Respond to routine enquiries and escalate complex issues.
• Monitor outstanding invoices and ensure compliance with procedures.
• Build effective working relationships with colleagues and customers.
• Prioritise workloads to meet deadlines and support team objectives.
• Use initiative to solve problems and provide guidance.
• Support continuous improvement by developing efficient working practices and using Microsoft 365 tools.
• Handle sensitive and confidential information appropriately.
• Take responsibility for your own learning, development and performance.
• Support other areas of the service as required.

Skills

Administrative experience

Organisational skills

Deadlines

Problem solving

Communication skills

Microsoft 365 (Excel)

Excel

SharePoint

Word

Education

Relevant qualifications or equivalent experience

Tools

Excel

SharePoint

Word

Job description

Hampshire County Council’s Services for Young Children is seeking an Administration Officer to join a busy team at Elizabeth II Court, Winchester. You will support colleagues, childcare providers and parents, processing funding claims and handling enquiries with care and accuracy.

The role requires significant administrative experience, strong organisation and communication skills, and proficiency in Microsoft 365 tools.