Administrative Officer

Hampshire County Council; Winchester; Hybride; GBP 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Generous annual leave

Pension provisions

Flexible working arrangements

Training & development opportunities

Employee benefits package

Résumé du poste

Hampshire County Council’s Services for Young Children is seeking an Administration Officer to join a busy team at Elizabeth II Court, Winchester. You will support colleagues, childcare providers and parents, processing funding claims and handling enquiries with care and accuracy.

The role requires significant administrative experience, strong organisation and communication skills, and proficiency in Microsoft 365 tools.

Qualifications

• Significant administrative experience and relevant qualifications or equivalent experience.
• Strong organisational skills with ability to manage competing priorities.
• Experience working to deadlines with high accuracy.
• Excellent problem-solving and proactive approach.
• Strong written and verbal communication with ability to influence.
• Knowledge of administrative processes, systems and procedures.
• Proficient in Microsoft 365 applications (Excel, SharePoint, Word).
• Experience reviewing processes and identifying improvement opportunities.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team.

Responsabilités

• Provide administrative support across the Services for Young Children team.
• Manage contact triage and ensure enquiries are recorded.
• Use Excel to maintain data quality and produce information.
• Follow and update procedures to ensure consistent service delivery.
• Process Early Years Education Funding claims through IT systems.
• Respond to routine enquiries and escalate complex issues.
• Monitor outstanding invoices and ensure compliance with procedures.
• Build effective working relationships with colleagues and customers.
• Prioritise workloads to meet deadlines and support team objectives.
• Use initiative to solve problems and provide guidance.
• Support continuous improvement by developing efficient working practices and using Microsoft 365 tools.
• Handle sensitive and confidential information appropriately.
• Take responsibility for your own learning, development and performance.
• Support other areas of the service as required.

Connaissances

Administrative experience

Organisational skills

Deadlines

Problem solving

Communication skills

Microsoft 365 (Excel)

Excel

SharePoint

Word

Formation

Relevant qualifications or equivalent experience

Outils

Excel

SharePoint

Word

Description du poste

Job Reference: HCC625282
Salary Range: £28,697 - £31,573 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 15 November 2026
Interview Date: 1 December 2026

The Role:

We are seeking an enthusiastic and capable Administration Officer to join the busy administration team within .

Hampshire's Children's Services are highly regarded and committed to improving outcomes for children, young people and families. Services for Young Children plays a vital role in supporting high-quality early years and childcare provision across the county, helping to ensure every child has the best possible start in life.

This is an exciting opportunity to contribute to a service that makes a real difference. As part of our administration team, you will support colleagues, childcare providers and parents, helping to ensure services and funding processes run smoothly and efficiently.

What you’ll do:

• Provide administrative support across the Services for Young Children team.
• Manage contact triage and ensure enquiries are accurately recorded.
• Use systems and tools, including Excel, to maintain data quality and produce information.
• Follow and help update procedures to support consistent service delivery.
• Process Early Years Education Funding claims through IT systems.
• Respond to routine enquiries, escalating complex issues when required.
• Monitor outstanding invoices and ensure compliance with corporate procedures.
• Build effective working relationships with colleagues and customers.
• Prioritise workloads to meet deadlines and support team objectives.
• Use initiative to solve problems and provide guidance when needed.
• Support continuous improvement by developing efficient working practices and making effective use of Microsoft 365 tools.
• Handle sensitive and confidential information appropriately.
• Take responsibility for your own learning, development and performance.
• Support other areas of the service as required.

What we’re looking for:

• Significant administrative experience, supported by relevant qualifications or equivalent experience.
• Strong organisational skills with the ability to manage competing priorities in a busy environment.
• Experience working to deadlines while maintaining high levels of accuracy.
• Excellent problem-solving skills and a proactive approach.
• Strong written and verbal communication skills with the confidence to influence and challenge appropriately.
• Good knowledge of administrative processes, systems and procedures.
• Proficient in Microsoft 365 applications, including Excel, SharePoint and Word.
• Experience of reviewing processes and identifying opportunities for improvement.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team.

Take a look at our for more information about the Administrative Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Joining Services for Young Children offers the opportunity to make a real difference to children, families and childcare providers across Hampshire.

As part of a supportive and experienced team, you will help ensure that essential early years services and funding are delivered efficiently and effectively. Your work will contribute directly to improving outcomes for children and supporting families to access high-quality childcare.

We offer:

• A rewarding role that positively impacts children, families and childcare providers.
• A supportive and collaborative team environment.
• Opportunities to learn, develop and build expertise within early years services and administration.
• Flexible working arrangements where service needs allow.
• Access to a comprehensive employee benefits package, including generous annual leave and pension provisions.
• Ongoing training and development opportunities to support your career progression.

If you are organised, customer-focused and enjoy working in a fast-paced environment, this is an excellent opportunity to join a service that helps change lives through childcare.

In return, we are committed to your continued personal development and offer an extensive .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.

Other roles you may have experience of may include: Administration Assistant, Business Support Assistant, Business Support Officer, Administrative Coordinator, Office Administrator, Customer Service Advisor, Customer Service Administrator, Data Administrator, Programme Administrator, Operations Administrator, Finance Administrator, Reception Administrator, Team Administrator, Executive Assistant, Project Support Officer, Clerical Officer, Education Administrator or Local Government Administrator.

Additional Information:

Administrative Officer

Vetting Requirements:

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.