Administrative Officer

University of Southampton Malaysia; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a compassionate team dedicated to providing vital services for the deaf community at an esteemed institution. As a Clinic Administrative Officer, you will play a crucial role in ensuring effective patient management and delivering exceptional administrative support. This position offers the opportunity to work in a dynamic healthcare environment, where your skills in communication and attention to detail will be valued. Enjoy a supportive workplace that promotes equality, diversity, and inclusion, along with generous holiday allowances and flexible working arrangements. If you are passionate about making a difference in people's lives, this role is perfect for you.

Benefits

Generous holiday allowance

Flexible working arrangements

Inclusive work environment

Qualifications

• Experience in an administrative or customer support role, preferably in healthcare.
• Ability to maintain confidentiality and manage patient information.

Responsibilities

• Provide administrative support to ensure effective management of patients.
• Resolve enquiries from patients and collaborate with the multi-disciplinary team.

Skills

Administrative support

Customer service

Communication skills

Attention to detail

Tools

Patient Administration System

NHS Supply Chain

Job description

USAIS – Clinic Administrative Officer

Join our dedicated and compassionate team at the University of Southampton Auditory Implant Service (USAIS). We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.

About The Role & Responsibilities

• You will be working with the Assistant Manager for the Medical Secretaries & Clinic Admin Staff, and within the wider team to ensure effective management of USAIS patients through the appropriate clinical pathway.
• To provide comprehensive, effective and efficient administrative and operational support to all USAIS staff.
  
  

What You Will Do

• Perform a range of administrative, customer service and/or support activities, including the use of a specialised Patient Administration System & NHS Supply Chain.
• Be deployed flexibly to maintain service continuity and apply an in-depth knowledge of a range of specialised, established systems, processes, and equipment to effectively complete tasks related to the patient pathway.
• Progress and resolve a range of enquiries of varying complexity from patients, carers and hospitals and other USAIS stakeholders
• Manipulate, analyse and/or evaluate standard information or data and work collaboratively and communicate effectively with the multi-disciplinary team
  
  

What You'll Bring

• Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment.
• Excellent communication skills, ability to work independently and within a busy team.
• Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information.
  
  

Working At UoS

• We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment.
• Enjoy a generous holiday allowance and additional university closure days.
• We support flexible working arrangements.
  
  

For more information about USAIS, visit our website.

Informal Enquiries: Contact Cath Grimer 02380 593522 or e-mail [e-mail]

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Further Details

• Job Description and Person Specification
  
  

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.

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