Administrative Officer

University of South Hampton; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a compassionate team at a leading university, providing essential services to the deaf community. In this role, you will support the administrative functions of the Auditory Implant Service, ensuring smooth patient management and effective communication within a multi-disciplinary team. With a focus on equality, diversity, and inclusion, this position offers a supportive environment and flexible working arrangements. If you have a passion for helping others and thrive in a busy team setting, this opportunity is perfect for you.

Benefits

Generous holiday allowance

Flexible working arrangements

Additional university closure days

Qualifications

• Experience in administrative or customer support roles, preferably in healthcare.
• Strong communication skills and ability to maintain confidentiality.

Responsibilities

• Provide administrative and operational support to USAIS staff.
• Resolve enquiries from patients and work collaboratively with the team.

Skills

Administrative Support

Customer Service

Communication Skills

Attention to Detail

Education

Relevant Work Experience

Tools

Patient Administration System

NHS Supply Chain

Job description

Join our dedicated and compassionate team at the University of Southampton Auditory Implant Service (USAIS). We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.

About the role & Responsibilities:

• You will be working with the Assistant Manager for the Medical Secretaries & Clinic Admin Staff, and within the wider team to ensure effective management of USAIS patients through the appropriate clinical pathway.
• To provide comprehensive, effective and efficient administrative and operational support to all USAIS staff.

What you will do:

• Perform a range of administrative, customer service and/or support activities, including the use of a specialised Patient Administration System & NHS Supply Chain.
• Be deployed flexibly to maintain service continuity and apply an in-depth knowledge of a range of specialised, established systems, processes, and equipment to effectively complete tasks related to the patient pathway.
• Progress and resolve a range of enquiries of varying complexity from patients, carers and hospitals and other USAIS stakeholders
• Manipulate, analyse and/or evaluate standard information or data and work collaboratively and communicate effectively with the multi-disciplinary team

What You'll Bring:

• Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment.
• Excellent communication skills, ability to work independently and within a busy team.
• Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information.

Working at UoS:

• We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment.
• Enjoy a generous holiday allowance and additional university closure days.
• We support flexible working arrangements.

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk .

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.