Garage Administration Officer

Social network you want to login/join with:

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

We are looking for an Administration Officer responsible for letting vacant garages and efficiently collecting garage income. You must be enthusiastic, a team player, and able to work under pressure to achieve targets.

What’s the role all about?

1. Manage all 3,000 council garage tenancies and let vacant garages.
2. Support with queries related to garages, rent, and former tenant arrears in the absence of colleagues.
3. Monitor and review accounts regularly, progress arrears, and take appropriate recovery actions.
4. Serve notices to end garage agreements for rent arrears when necessary.
5. Prepare basic performance reports for monitoring purposes.
6. Ensure customer account information is accurate, with detailed case notes and records of actions taken regarding arrears.
7. Liaise with internal colleagues and external agencies, including void turnaround and repairs.
8. Maintain the garage waiting list, process applications, and carry out checks.
9. Prepare and request write-offs for garage accounts, ensuring policy adherence and best practices.

Applicants should have previous experience in a customer-facing role, preferably in social housing or income recovery, with a strong customer focus. Excellent communication, negotiation skills, IT proficiency, attention to detail, and a good work ethic are essential. Fluency in English is required for effective customer interaction.

Your next package

See our Rewards and Benefits for more details.

We offer a diverse, creative, and innovative working environment that supports personal development and work-life balance.

Join us at an exciting time as our regeneration programmes are underway. Share your knowledge, influence decisions, and help drive positive change. Together, we will realize our vision of a prosperous, revitalized Swindon — made better with you.

Your next steps

Read the details and click the Apply button to be redirected to the Swindon Borough Council website to complete your application. Note that clicking ‘Apply’ on this site is not an application; you must register on the council’s website.

We welcome applications from diverse communities, especially disabled people and ethnic minorities. Read our commitment to equality & inclusion.